The Home Depot History The Home Depot was founded in 1979 by Bernard Marcus, Arthur Blank, Ron Brill, and Pat Farrah in Atlanta, Georgia. They had the goal to build home-improvement warehouses that were bigger than any of their competitors. The company became popular and quickly began opening new stores. In the first ten years of business the company opened 100 new stores. Home Depot went public on the NASDAQ in 1981 an on the New York Stock exchange in 1984.

In 1994 Home Depot expanded to Canada, and in 2001 to Mexico. Today, The Home Depot has more than 2,250 stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada, and Mexico. Previous ventures into China and South America proved unsuccessful. Home Depot is the largest home improvement retailer in the United States, is #106 on the Fortune Global 500, is part of the S&P 500, has 340,000 employees worldwide, and had $74.754 billion in revenue in 2012.

I’ll be brief. I understand labor market problems. I understand that in a huge enterprise handling millions of consumer items and services, there will be mistakes and complaints. However: I have lived for 40+ years in an average high-income region (SF Bay Area) and have patronized our local HD store (San Rafael) since its opening. From a stellar operating profile in early years, this store has moved downhill steadily in stocking, maintenance, quality of customer service and actually — based on my (probably last) visit 2 hours ago — the store is now a dangerous environment for the customer. Carts blocking the aisles; debris from packing on floor; lumber, HVAC fittings, rug fragments, empty boxes, etc. Do something.

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Edward Vozna. I have a complaint about your Pico Rivera, CA store. They have the worst customer service I have ever come across in any store. They are not trained properly how to process transactions. And the managers are just as bad.

In the last 3 weeks I have had to speak with these incompetent people. I went in that store to rent a shampooer. And I bought a bottle of soap I paid 63.64. I returned the machine clean.

The following day I was accused by 3 of your employees that I had stole a tool. Then this unexperienced employee Rafael charged me 13.64 on top of what I had already paid.

When I questioned him why he said I don’t know but you owe us that. And when I asked for my deposit he told me he was returning to me 58.00 (which make no sense because the rental is 30.00 and a 50.00 deposit is required.). I told him to check before we did any transactions cause that didn’t sound right.

But in trying to show me he knew what he was doing he screwed up my whole return. I asked for a manager(Frank) to assist, that was a mistake he didn’t even know what was going on.

He was willing to return to me 50.00 dollars. Because he didn’t know how to fix what Rafael had did.

I asked him if he was sure that was correct. He insisted that he knew what he was doing. And that I should get that in 3 days through e-deposit. And he returned my 13.64. I waited the 3 days no edeposit was received. I went back to the store and again was treated rudely by your customer service Rafael and again manager Frank assisted me. Saying he didn’t know what to do the computer wouldn’t allow him to see the transactions (I provided all my receipts and paperwork.) but apparently he is not trained very well.

He had to call another manager to assist. She finally caught the mistake of why these other two incompetents.

She again charged me 13.64 ( I still do not know why I had to pay 13.64) but she realized that was an error and refunded my card. And she them told me I would be getting back edeposit of 27.56. I waited another week and 1/2. Still no deposit.

Today I returned to the store to ask about my money. Again Rafeal gave me bad service told me to move to the side while I wait for the manager, I didn’t even get a please. You think since this was his fault I would get treated nicer.

(not the case). I waited for a manager for 35 minutes. The only good employee that I have come across in that customer service is Chantel -she finally got me a manager. Because Rafeal and Art. Would not even help me with that.

The manager that came to assist was Frank again and another female manager who didn’t even want to assist me. She just walked away and got on her cell phone. After going back and forth with Frank I asked why cant they just refund me the 27.56 in cash since they cannot return to my bank card. He said he didn’t know what to do and according to him it had already been returned.

I showed him my online banking, where you can see a return has not been made. He said he didn’t know why and he could not do anything else. He would only give me credit for my trouble. But when you look a the receipt it states the 27.56 was voided. So again I ask where is my deposit return.??? By this time my blood pressure is up I informed Frank if he need the money that bad he should keep it and I let him know I would be contacting you corporate office.

I don’t know is this the way you treat your customers you steal from them and then tell them thereis nothing can do about it. I’m out 27.56 plus 13.64 from your company. To you that might not mean a lot but to a single parent that is. And its ashamedthat as big as your company is that you would treat your customers in this manner. I will never shop at another home depot again.

I always enjoyed going to your store but I rather shop at lowes they don’t steal from you over there. I sincerely hope your employees enjoyed my money they stole from me. Everytime I have a problem I can never get any help from customer service. I get ignored a lot.

I think home depot gets their hired help from a homeless shelter because none of the operators have any brains in their head. Recently my account was deleted on purpose along with my wish list from some immature, uneducated person who takes care of the rateing and reviews emails of what customers buy. I was sent 2 emails asking me to rate and review commercial vinyl tiles I purchased but never received because the shipping box was destroyed and I said I never received the tiles. I also said I never reordered them again. Then I get the same email about the same thing and I said the same thing as I did in my first email from home depot and I also said to “STOP BUGGING ME”. That was august 8th/17 and since august 8th whoever looked at my reply back to them did not like what I said so that immature, uneducated person deleted my account. I can’t even get a link to send to reset my password because there is a message telling me my email address does not exist.

I got a email again from home depot telling me my account is still active but I can’t log into it. That low life that deleted my account really messed my account where it says active still but my email address and password don’t exist. I wish I could find out who that idiot was? Susan Gilbert. I ordered a dishwasher on Aug.27 and it was cancelled in error by the store.#H6310-88541 It was supposed to be reordered and never was but Irma came and I didn’t inquire about the delivery until 5 days ago. I was told if I didn’t hear from the delivery dept in a few days to call Maytag directly.

I did and they have NO record of the order and told me to call the store. I did and they said it would have to be cancelled and reordered. They would call me back with a new order number!

I HAVE NOT been called back! Home Depot has my money and I am very upset with the corporate lack of professionalism!

Also, I called the number on this website and pressed the required number to reach a person. The phone did not connect me!!! Trying to leave a comment is next to impossible because they ask you to ciopy wo2 words to verify and they didn’t accept them on many occasions even though I was careful to use capitals and numbers correctly! FYI I am going away for 3 weeks on October2 and MUST have this issue resolved. Susan Gilbert (917) 548-XXXX or (954) 374-XXXX Sueg327 at aol.com R. The straws that broke the camel’s back. Local Home Depot in Lancaster Ca, continues to allow day laborers to congregate in their parking lot and harass customers even though signs are posted informing these individuals it is against the law.

Additionally, most certainly many of these individuals probably have questionable immigration status and are not here legally. But on top of all this, when I went into the store the only thing I could hear was a foreign language broadcasting over their PA system!

This is America and our accepted language is English! Home Depot, I guess you think you can afford to lose another customer; well you have! I do have a choice for my home improvement materials and supplies. David Edmondson. Retired95david at msn.com TODAY ONLINE, I PLACED AN ORDER FOR A TUB/SHOWER 4-PIECE KIT ORDER NUMBER W77989____. PLUS A FAUCET SET TO GO WITH THE KIT. MY TOTAL ON LINE COME TO $478.72.

I GIVE THEM MY CARD INFO. AND PRINTED OUT THE INFO. AS SUGGESTED FOR THE CUSTOMER. THEN I GET A CALL FROM MY BANK, SAYING WE THINK THERE MIGHT BE FRAUD ACTIVITY GOING ON NOW ON UR ACCOUNT! SO THEY SAY CALL BACK HOME DEPOT AND ASK WHATS ACTUALLY ORDERED. IT TURNS OUT THE CUSTOMER ON LINE GETS JUST ONE ORDER NUMBER BUT AT THE STORE IF THE ITEMS ARE IN DIFFERENT LOCATIONS THEN THEY CREATE EXTRA ORDER NUMBERS.

WHEN THEY DID THIS, THEY MESSED UP AND ORDERED THE TUB KIT TWICE COSTING ME APPROX. ANOTHER $ 400.00. I’M NOT HAPPY, SO I AGAIN CALL HOME DEPOT AT 1-800-430-3376 AND TALK TO JASON CLARK, THEIR REP. SO JASON, SAYS LETS CANCEL THE ORDER AND REPLACE IT AGAIN BIG MISTAKE EACH TIME THE ORDER IS REPLACE, IT ALSO PICKS UP THE CANCELLED ORDER. SO JASON SAYS THE MONEY DOES NOT LEAVE YOUR BANK UNTIL THE PRODUCT ARRIVES AT THE STORE—WRONG –BANK OF AMERICA TOOK IT OUT THE MONEY TWICE. SO NOW I HAVE TWO ORDERS WITH THREE DIFFERENT ORDERS NUMBERS ALL DIFFERENT FROM THE ORIGINAL PRINTED OUT WITH I FIRST PLACED THE ORDER. IT IS SAD THEY CAN NOT FIX THEIR SYSTEM CORRECTLY.

IT SHOULD BE SOOOOO SIMPLEEEE. I DOUBT IF I WILL EVER AGAIN PLACE AN ON LINE ORDER FROM THE HOME DEPOT. AND WORST PART IS THEY STILL HAVE ALL MY MONEY AS I SHOWED THERI PERRIS, CA STORE MANAGER MY ONLINE BANK ACCOUNT, SO SHE KNEW THE MONEY WAS GONE. AND I STILL DO NOT KNOW WHAT I’M GOING TO RECEIVE???

THIS IS NOT GOOD AT ALL. Janic Kerridge.

I have been going through the process to get windows installed in one of my rental properties for four months. I have had three measures (after they lost the first).

I then had two separate installation cancelations on behalf of the installer. Yesterday morning my installation was on the schedule yet again but when the installer arrived, he informed me that the window would not be able to fit up the stairs because they ordered it in one piece rather than the three pieces it should have been ordered in. Since this has been such a long process, I can only imagine how long it might take to get the window I need in and decide I do not want to reorder. I go to the Ridge Rd./ Highland Ave. Location where I just paid the remaining 1,500.00 something dollars in cash, with my receipt and no one knew how to refund me.

They tell me that cash is not accepted and they do not know how I can receive a refund if I paid cash. Today I received a call back from the exterior installation manager telling me he is going to have a check sent to my address of record. The address of record is the rental property that is under construction that doesn’t even currently have a mailbox! He told me there is no way I can receive a check sent to my home or to my local home depot.

This has been the most frustrating experience on every level! Former employee. Candace Matsuda: they can actually refund you as long as bookkeeping is on the property, unfortunately it will mostly be 20s. Generally most registers at return/services/prodesk is under $500, if they have more is from purchases that were done.

If they question the transaction a manager can take receipt info plus your contact info and bookkeeping will verify the receipt with loss prevention. Then they’ll get a hold of you with refund. If they say otherwise it’s them being lazy. -former Head Cashier/Returns/Special Service friend Barbara Wardlow. I have never been so disappointed in this company. I had a soffits and gutter project scheduled since June. Well 3 strikes I’m done.

NO ONE ever calls you back. After I was assured by the project manager that my material was going to be delivered this last time and wasn’t. I spoke with my salesman he came across like he could care less and I needed to talk to his boss.

I called her and no call back. An email was sent to my salesman from another store and he stated he would check things out and call me guess what he NEVER called me. An email was even sent to Atlanta and I was told someone would call and email me guess what I go nothing. Your customer service is the worst.

Finally someone called me from Texas to see how everything was going. I told her I’m done. I want this project cancelled. She stated she would return all of the money I had sent. Oh yes I sent money for my loan on a project that wasn’t even started. I will never purchase anything for Home Depot again. I know my little $9200 project means nothing to you Michelle.

I don’t know which is worse the customer service at the store or the dysfuntional website which Rarely results in what is typed into the search engine by consumers or the fact even the Home Depot employees both on line or in the store can rarely find any product information ever. Home Depot used to be great; but it has gone down hill the past 10 years to being truly the worst customer service and product experience ever almost all the time. Truly sad to see such a great store ran into the ground!

Had a total of 3 toilet installments within 3 weeks. First was done in 30 minutes and the exact price that we were quoted. 2nd & 3rd were done 3 weeks later (same company different installer).

After 5 minutes of coming to our home the installer said we needed to go to Home Depot “right now” and swap out our downstairs toilet because the install would be too difficult. We did despite his rudeness because we wanted the job completed. When he started to install the toilets he then said we needed a new connection and charged us $25.

We could have picked it up for $5 at Home Depot when he had sent us there already AND it was included with the first install. When it came time to pay (although we were told we paid ahead of time over the phone) the installer swiped the card to fast and it didn’t work.

Rather than retrying he held the card up to eye level and said, “Do you have any money on your card?”. I couldn’t believe it. When I told him to try again, but slower and it went through he said “Oh good you do have money”. We have a floor tile to schedule for nearly $8,000 CANCELLED!! Never again will I use Home Depot installers to come to my home and insult me and overcharge.

I spoke to a flooring associate (store6579) on 6/9/2017. I explained that I didn’t want a laminate/wood floor that required a lot of maintenance or that would scratch easily. I chose a color and the sales associate directed me to the Santos Mahogany. So I ordered( H6579-30032) items and had Home depot install 330 Sq ft in my Master bedroom on 7/7/17. After installation I spoke with the installer about my concerns with this floor. The installer did express that this floor would definitely be high-maintenance and would scratch easily.

This is VERY TRUE so far! I spoke with Travis/Susan at HD 6579 and I was told floor has a 55 year warranty. This is not a warranty issue this a misrepresentation of what I told the sale associate what I didn’t want in a floor. I was offered a rug by Travis but this doesn’t resolve the issue at all. To resolve this issue I want a tear out and a reinstall on a new low maintenance floor at no cost to me. Thank you for your time>Dee Johnson, Scurry TX 75158. 214-808-XXXX Edison.

See below for my most recent experience with Home depot Gas Range delivery services, which I paid extra to receive Bad experience with home delivery service. Bad experience with home delivery service. First 1) wrong washing machine was brought into my house.

I had to show the delivery team my receipt. Then they brought the correct machine 2) Disconnected old hoses and allowed water to spill all overthe floor 3) Could not connect new hoses that I purchased from Home Depot. Never had a problem with existing hoses 4) Did not open all water valves completely which did not allow water to fill machine Required me to hire a plummer at a cost of almost $300 to explain and fix the set-up done by the Home Depot delivery team Dianne Simon. My husband and I are so disgusted with our recent experience with Home Depot’s policies.

We bought a GE Washer and Dryer May 11, 2017, it was delivered May 13, 2017. The gas was temporarily off when they delivered (previously unknown to us that the gas was off).

They said they could not install the washer and dryer because the gas was off and gave us a number to call when the gas was on so we could schedule them to come back to install. That evening the gas was back on and my husband installed the washer and dryer.

I washed a load of clothes and then put the load in the dryer. The dryer made a horrible noise. It was metal rubbing on metal. The next day we went to Home Depot to tell them that we would like to return the machine but they told us that because we accepted the units, we could not return them and that we would have to work with the factory to get the machine repaired or returned. (The people who worked there were very nice.) We called the number we were given for the factory and they scheduled a repairman to come out within about 3 days. When the repairman arrived he turned on the dryer and when he heard the noise it made, he said, “You need to return this machine.” He wrote on the repair order, “customer will return the dryer”.

So we went back to Home Depot and told them that the repairman told us we should return the dryer. They again told us that we would have to work with the factory to return the machine and gave us the number of the people we should call.

We called the number and that began a six-week long ordeal. The factory opened up a “case” and we provided them with all of our paperwork, pictures of our machines, etc. In the meantime, we still needed a washer and dryer. Hoping they would simply allow us to return the washer and dryer, we went ahead and bought another washer and dryer (from Home Depot, different brand). Ultimately, they said that because we did not buy another GE washer and dryer, they would not take the pair back. They would send another repairman out. We waited a month for the second repairman to come out and the day he was supposed to come, I waited all morning and he never showed up.

When I called, they said he came but no one was home (which was not true). They rescheduled the appointment for the following week.

When he came, he said that they had not given him our unit number and when he tried to call, he got no answer. He listened to the machine and said “You should have returned this machine.” I again told this man that we tried to but they wouldn’t let us. So he ordered a new drum and some other parts and said he would be back in approximately two weeks to repair the machine. The parts arrived and next appointment two repairmen came to fix the machine. For the first time, in two months of trying to get this machine repaired, the repairmen actually opened the machine. When they did, they discovered that the machine had been damaged somehow in delivery and it had knocked the drum off it’s roller (or something like that).

They put the drum back where it belonged, closed the machine up and whacked the machine “fixing” the evidence of damage done by the delivery. The visual damage outside was so slight that two repairmen in three visits didn’t see it until the machine was opened up.

They put the drum back on it’s roller and it now works fine. Home Depot’s policy we are told is that if you see any damage when they deliver the machine don’t accept it. Well, the damage was apparently so slight that two repairmen didn’t see it, how is a customer suppose to see it. Summary: Two repairmen had come out at two different times and did not “see” any damage. Both told us that the machine should be returned.

We told them we already tried to return the machine and Home Depot told us they would not let us return because we had accepted the machine when it was delivered. They told us that we had to work with the factory. Two months after purchasing, we finally have a machine that works.

However, we could not wait 2 months for a working dryer, and not having a dryer made the pair (washer and dryer) useless to us. Therefore, sensing that this was going to be the long drawn out ordeal that it has been, we purchased another pair (from Home Depot) and now we need to try to sell the first pair since we don’t need two sets of washer and dryers. We decided that it was just too much stress to try to return the first washer and dryer to Home Depot, or to GE, so we advertised it on Craig’s List. Unfortunately, the model we bought is now on sale at Home Depot, so we will have to suffer an additional loss. We have had two people contact us through Craig’s List and have been offered $650 for the pair by the first people and $500 for the pair by the second pair.

We paid $596.00 for the Washer and $710 for the dryer and in addition there were installation kits, etc. For a total of $1,397.93 (not including sales tax).

Now only three months after purchase, it appears we can only recoup approximately 1/3 of our purchase price. Several days after the last repairmen were here I was wiping dust off the dryer we are trying to sell and discovered a scratch in the finish that had not been there before the final fix from the repairmen. We are an elderly couple living in a mobile home park and this has been an extreme hardship on us both financially and emotionally. We are completely disgusted with the process and will never buy another appliance from Home Depot because they do not stand behind the products they sell.

My wife and I are frequent customers of the Home Depot in Tukwila, WA, 6810 S. The store is directly south of a Costco where we also shop regularly. Several months ago I spoke with a Home Depot store manager (Donnie) about the litter, weeds and overgrown shrubbery along the street in an area directly east of the store just before a riverbank. There appears to be some dispute about who owns the property.

Tukwila says it’s not city property. Donnie suggested the issue would be addressed. It has not and he, and another manager, have ignored several written messages and phone calls I have placed to ask why hasn’t Home Depot chosen to be a “Good Neighbor” and cleaned up the mess.

It would make a significant difference on visiting your store. We have recently remodeled our kitchen, now working on our bathrooms, plus new carpeting for a rental property, all with products from Home Depot. We’re beginning to reconsider our options for future purchases.

This is a problem that could be easily addressed. The lack of courtesy is another matter. Pamela Allen. I had a window installed in my Den on July 20th 2017 the salesman came out and sold me a 65 series window when I clearly wanted a 70 series had the pamphlet and showed him the picture and I wanted the low E. 3 days later I went to my vicinity Home Depot talk to the manager of the department and talk to the manager of the store I assumed they would call today based on the manager telling me my window is 2 inches short in width and 1 inch short and height now this was measured by the salesman and he had someone come in and measure again for the installers. The installers had to go and buy wood to put in the holes and insulation iced have exposed wood waiting to have my window reinstalled which would be 6 to 8 weeks and on top of that I’m having to pay for the window I don’t have.

I would like corporate to give me a call please Caseem. I ordered Huntington carpet and pad for 4 bedrooms in my home from store #8571 on December 20, 2016.

My carpet was installed January 18, 2017, by February 4, 2017 the loop in the carpet in started to pull up 3 out of the 4 bedrooms. I tried to fix as instructed by HD install guy (hot glue it back down or cut it, i chose to hot glue it back down). I called store #8571 and started a complaint, and that they needed to call the manufacturer of the carpet. So a week goes by, and the manufacturer wants a sample piece of our carpet so they can run testing on it which i did not have. The manufacturer said that to go ahead and claim our carpet as defective. So we started the process of scheduling a tear out, and I had to go elsewhere for carpet (burned once is enough, not chancing it again.) I went to another competitor and ordered carpet, where there was a backorder. When our new carpet finally came in, i scheduled our tear out for June 6, 2017 and June 7, 2017 for our new carpet to be installed by the competitor store.

June 6, 2017 the contractor comes to tear out the carpet and pad in 15 minutes, he is done and out the door. HD refunded me ONLY the cost of the carpet, NOT carpet and pad. I was told that HD only had the approval to credit my account for the carpet not the pad since the pad was not defective. Problem, the contractor with HD TOOK the pad!! I was not asked if he was to only take the carpet or to take both.

I am still waiting for the remaining credit of my pad!! Not only is that the problem, but i wanted to have my small walk in closet carpeted, so i asked if i could get it measured and carpeted.

Of course HD says YES, but you have to pay for the $50 measurement appointment and for the carpet REALLY??!! I took my business elsewhere and let me remind you, my husband and I have 3 small kids, my husband works 48-80 hours a week, he had to take time off of work to disassemble everything and move everything out so HD could tear out the carpet. We had to disassemble 4 beds and move out 4 big dressers, bookcases, night stands and toys. My youngest i had to have him stay with daycare overnight because i can’t have him running around the night time with tack strips. HD did not offer a thing besides a “sorry, don’t know what happened” As of today July 21, 2017 i am STILL battling with HD to get the rest of my money back. Why is this even a issue?

HD took something that i paid for!!! Very disappointed and about ready to head to small claims. Had the same thing happen to us,we live in Massachusetts.I will never go back to Home Depot,ive had nothing but issues,delivering expensive doors broke scratched up and had orange paint on them,left in bushes in back of house on a Home Depot cart.We had to fight over getting them replaced.I bought a french door and asked them if I could get a screen that opened both sides they said yes,was just told today im sorry we made a mistake we can only have a slide screen,which means we can not open both doors up.Frustating Kathy O'Reilly. Home Depot should secure another vendor for home delivery of appliances. Purchases clothes dryer in store on 7/17/17.

Delivery scheduled for 7/21/17. Received call at 1127 a.m.

On 7/20/17 which stated they did not have truck to make my delivery and they needed to reschedule to 7/28/17. I suggested they go to U-Haul and rent a truck and live up to the committment. There was no Act of God involved, like a blizzard, or flood! Eleven days is a long time to go without laundry!

They offered me $25 off for the inconvenience. Not even almost enough for the major inconvenience this has caused. I am a nurse, and getting time off is not easy. Numerous calls to Home Depot Shrewsbury, MA resulted in absolutely no satisfaction. Went to Lowe’s, made the same purchase on 7/20/17, saved money, and they are delivering on SUNDAY, 7/23/17. Went to Home Depot store and cancelled my order.

Unfortunately, it took me longer at the Customer Service desk to cancel the order than it did for me to go to Lowe’s, make my purchase and drive to Home Depot Shrewsbury. Should you wish to investigate this further the order number was H2672-36685. Severely disappointed...

You will continue to lose business if you continue to use this delivery vendor. Giovani Brito. My wife and I purchased a Samsung washer and dryer from our local home depot store. I purchased extended warranty for my merchandise. Over 40 days ago my wife called in and submitted a claim for the washer. The washer had not been washing correctly.

In fact the washer would wash the clothes all the way down to the spin cycle and shoot back up to the original cycle again. The clothes would never wring dry and water would be standing in the washer. We were informed that the washer would be serviced due to having purchased the extended warranty but here we are over a month later and we have yet to have a repaired washer. Asurion- the home depot protection plan company has designated 3 different repair companies to repair my washer and yet they have all been unsuccessful! I have two small children, my wife and I who need to have laundry done and unfortunately can’t have it done in the comfort of our home because of the unprofessionalism of Home Depot and Asurion Protection Plan.

I have fought back and forth with the protection plan to have my washer repaired, after 5 attempts, and they still have not. From my understanding on the No Lemon Policy the washer would be replaced after three attempts of repairing the same component. I don’t know what else to do except complain to corporate office and pray that someone will come to their senses and understand that my washer is non repairable!

I have spoken to Nancy at the replacement plan protection center, Belinda, and many other employees and my problem has not been resolved! Winnie Sokolowski. We are in the process of an entire remodel of our kitchen including cabinets, appliances, flooring and countertops. We had a wonderful experience with the kitchen designer at Home Depot in Kingston, NY and because he was so professional and knowledgeable, we chose Home Depot over 2 other places we had obtained estimates.

Unfortunately our experience with your install company has been horrible. We ended up firing the installers and hiring our own contractor to do the installation.

Cabinets were ordered on 5-30-17, it is now 7-18-17 and the cabinets are still not installed, they have been sitting in my dining room for 12 days now. We pushed off the appliance delivery until today anticipating the project managers incompetence and as of this morning, we still didn’t have an install date. We fired the install company, Crew2, today.

The project manager never followed up with us, never gave us updates, we had to send her the building permit, remind her to call the plumber (more than once) and when we asked her why she was waiting for each step of the process to be fully completed before moving to the next one she said, “I can schedule things at the same time, but I am not going to for this one.” That was the last straw. She insisted on waiting until the plumber came to cap the pipes before she would call for a date to install the cabinets, she wouldn’t call the plumber to cap the pipes until she had rec’d a new kitchen design showing no soffits included – which has nothing to do with plumbing. We spoke to her manager who said they would make the scheduling the install “a priority”, but offered no updates. The supervisor also said there could be nothing in the kitchen when they came to do the install and when we told him the appliances were being delivered, he said they had to be in an adjacent room – which is full of cabinets right now. He said they couldn’t be put in the garage because it wasn’t attached to the house, they couldn’t be put on the porch because it wasn’t an adjacent room, we couldn’t call the warehouse and have the delivery rescheduled because “they wouldn’t want them sitting in the warehouse.” We told him we were trying to work with him and he offered no alternative solutions.

He didn’t apologize or solve any of our problems. We believe either Crew2 is incompetent or way overbooked and can’t manage the business. Horrible way to handle a large purchase. When I called to tell them we were firing them they said “ok” and didn’t even apologize for the problems we had experienced.

Customer service was not a priority for these people at all. Shelly Ellman. I purchased a Whirlpool Refrigerator from my local Home Depot in CA. The next day after I got it, I saw that the freezer had a thick layer of ice on the shelf and that it was putting out chunks of ice in the ice bin. I had to “defrost” it and put it on again, the same thing happened, so I called to report it and asked for a service call. I was sent a technician who installs the appliance, he was not a repair man.

He did nothing to solve it. I then had to call Whirlpool Factory Service and got scheduled for a technician. The man did not show up, after I spent the afternoon at home waiting for him. I called the service company and was told he was running late, would calll me–he left me a message on my machine that he was sorry he could not get to me as he had a problem; that I should call to re-schedule; I tried to get through, all I got was music on the phone and sat there for almost an house.

I got fed up, so went to Home Depot store, spoke to the Manager Sal, who promised me that he would contact them directly and get me set up for a new appointment–he promised I would get a call the next morning–again, no cal, no service. I was left hanging, so I took the bull by the horn and got the number of Whirlpool Corporate Headquarters and got connected to the Executive Offices, who listened to my problem, got in touch with a different service company in my area and arranged for a new repair appointment. I feel that it is up to Home Depot to call Whirlpool and get me with a service company who services what they sell, not the customer.

This is very poor customer service–I would never buy another appliance at Home Depot given this frustrating experience. I PARKED AT THE GARDEN ENTRANCE SO THAT I CAN PURCHASE SOME PLANTS.

I NEEDED A SHOPPING CART. BUT, NONE WERE AVAILABLE. I WALKED THRU THE GARDEN AREA, INTO THE STORE TO THE FRONT OF THE STORE WHERE SHOPPING CARTS WERE AVAILABLE OUTSIDE THE FRONT ENTRANCE ONLY! I AM HANDICAPPED. MAYBE FOR YOU WALKING THAT ‘DISTANCE’ ISN’T A HARDSHIP BUT FOR ME DOING ALLLLLLL THAT WALKING WORE ME OUT! I ASKED TO SPEAK TO A MANAGER & MS.

SARAFINA CAME BY. I MENTIONED THAT SHOPPING CARTS SHOULD ALSO BE AVAILABLE AT/NEAR THE GARDEN CENTER SO THAT PEOPLE LIKE ME DON’T HAVE TO WALK SUCH A DISTANCE TO RETRIEVE A SHOPPING CART! HER ANSWER: BECAUSE OF HOW THE STORE IS DESIGNED, YOU CAN’T HAVE SHOPPING CARTS IN ‘THAT’ AREA (GARDEN CENTER)! IN THE DAVIE, FLORIDA STORE THERE ARE SHOPPING CARTS EVERYWHERE: INCLUDING NEAR THE GARDEN CENTER ENTRANCE!

AND THIS IS A MANAGER?????!!!!! PERHAPS HOME DEPOT SHOULD REVAMP THEIR ‘DESIGN’ (ASK SARAFINA TO HELP OUT WITH THE DESIGN) AND HAVE AVAILABLE SHOPPING CARTS AT THE GARDEN ENTRANCE, TOO! AND, SARAFINA AND ANY OTHER ‘MANAGER’ / EMPLOYEE OF HOME DEPOT SHOULD BE MORE CUSTOMER FRIENDLY, DON’T YOU THINK???!!! I NEVER BOUGHT THE PLANTS. I WAS TOO EXHAUSTED! RUTH (954) XXX-XXXX Joseph Guerrieri.

I am so upset at Home depot that I’m contemplating cutting up my card and going somewhere else. I order an International combo Blue tool box because the online Home Depot rep. Said that it was better than the less expensive ones and will hold up better. I ordered it on Christmas and did not open till two months ago because the company that I work for was buying a new van that would fit it in perfectly. After opening it I checked it to see if there was any scratches or damage. The first thing to brake on it was the drawers would not lock properly then the locking bar fell out of the center. After putting it back together.

Then the top Drawer of the bottom half of the tool box fell out with the drawer guides still on the drawer still attached. I tried to put it back in but it would not stay it kept falling out every time I went in to retrieve a tool now the second drawer is doing the same thing ( now mind you this $380. Tool box only lasted 6 months and real was only used for two months before falling apart and there was less than 5 to 10 lbs in each drawer that was rated for much more) now here’s what I have gone through. #1 I called Home Depot. They gave me the number to International. #2 I called International which gave me 2 options they would send me the replacement parts or I can take it back to the store and have them order me another one and return the one I have because there is a 5 year warranty on it.

Well I call the Lake Worth Home Depot.that said they could not do anything except give me store credit But I could not use the store credit for online orders even though International was able to help. That’ was a shock to me a $380 tool box that Home Depot sold me that fell apart in 6 months and this is what Home Depot has to tell me your stuck with a lemon.

I called Customer service and got the same thing your out of luck because its past it 90 days. I was given another number to call to file a complaint they took my information put in the complaint they called me back the next day and told me that they were going to try to get a gift card. That way I can use it to return the broken tool box and be able to buy the new one.

Oh and buy the way I was going to upgrade if there was a better product better built than this one. They then sent me an email today (Thursday) that again because that it was past the 90 days that they could only give me the store credit but I could not use it to reorder my tool box for the very product I needed. This tells me one thing you sell the same type of equipment as Harbor Freight the only difference is they stand behind there Guaranty the good thing there is you know your buying cheaply made equipment but you can return it for a replacement no problems.so someone told me to try emailing there Corporate and see what they will be able to do for me.

I shop at home depot all the time for both personal and business. I fell like I’m being fleeced. I have just left the Home Depot store in Dublin Georgia. I went to purchase a freezer this was the worst experience in a long time. Every time I have been in this store it has been a mess. The employees are some of the rudest people I have ever seen.

I went a couple of months ago to buy a new washer. Needless to say employees were so rude I came home and ordered from lowes. Today I went against to buy a freezer. Employees were again so very rude that I just left Lowes and shopping online is the only option if you live in Dublin Georgia. It doesn’t take any effort to be nice to customers. I just don’t understand if someone at home office reads this and cares just wanted to let you know you are losing business I have spoken to a lot of people that feel the same way.

Thank for listening. This could be a wonderful store if people were not so rude. I am writing this email to share my recent experience with one of your Home Depot Locations. On 5/2/2017 I went to the Dahlonega, GA Home Depot located on Maxwell Lane. I ordered & paid in full for 72-hour carpet installation totaling in the amount of $1,015.00. This is for my home that I am putting up for sale.

We are no longer living in this home since we have recently purchased a brand new home less than 2 miles from the Dahlonega Home Depot. We have kept our utilities on at this home & have held off on putting this home up for sale due to this carpet installation order. I received a call later that evening to schedule my installation date. The first available date was 5/4/17 – I thought “wow!

This is great!”. On 5/3/2017 I received a phone call that the carpet hadn’t come in yet, but that as soon as it did I would receive a call to reschedule. I thought “not a problem at all. I’ll wait for a call.” By the afternoon of 5/5 I had not heard anything so I decided to call & see if my carpet was in & if I could re-schedule. When I spoke to the women at the switchboard she told me “that my carpet must not be in, because if it was I would have received a call. “ she said that she would go ahead and check for me. When she pulled up my account she said “oh, your carpet is in.

No one called you?” So. She helped me get rescheduled. My new installation date is now 5/12. I was informed that I would get an automated call & email telling me of the arrival time frame in which my installers would arrive. I did not receive an automated call – so the evening of 5/11 I called and was told that my time frame was from 8AM-10AM, and I received my email at 7:19 AM the morning of installation. On 5/12, installation day #2, I arrived at the home at 7:30AM to ensure I was there in case the installers arrived early. The installers did not arrive until 10:45 AM.

At 10:15, after waiting for nearly three hours & once the installers had still not arrived I called to make sure I didn’t misunderstand anything. She informed me that the installers were running late, and would be there shortly. Once the installers arrived I signed to verify the correct carpet, and left the home to head to work. 45 mins after leaving my home, I received a call from my installer informing me that they had torn out the carpet, and that they would not be able to install the carpet because the sub floors were wet.

They also informed me that they were not able to haul the carpet off – because the carpet & padding were wet as well. I asked when they could come & install & he said that I’d have to wait for the scheduler to contact me to reschedule. Again, this is a vacant home – there is no furniture/tv/wifi/etc so while I waited for 3 hours. I did not see any wet carpet anywhere. This sent me into a sheer panic. I immediately headed back to the home, to see what was wrong. Needless to say when I arrived there was no wet sub floors.

But there were stains. Maybe water stains where things have spilt before?

What I did find was our carpet rolled up and left out at the curb to be rained on for over an hour & now soaking wet. Why didn’t they leave this in the garage? My husband, who has a fractured ankle got to take care of hauling the soaking wet carpet to the dump.

I thought to myself, if the floor isn’t wet there is no way that the carpet, and padding were wet? Surely not since all I did for 3 hours while waiting was pace around.

This resulted in an unnecessary day off of work. At this point, I’m just confused. I wait to get a phone call to re-schedule my 3rd “72 hour” carpet installation. On 5/15, late afternoon I still had not received a phone call in regards to rescheduling my carpet installation for the third time. I decide to call & follow up. I am able to re-schedule my “72 hour” carpet installation for the 3rd time on 5/18. So, on 5/17 I wait to receive a phone call about what time frame the installer will arrive, and again.

I do not receive a phone call & this time I did not even receive an email. So, late evening I call again to find out what time frame the installers will arrive. I am told that the installers will arrive between 1PM to 3PM. This evening I also went to the Dawsonville Home Depot location (it is on my home) and schedule an apt to have 2 addition bedrooms measured because I wanted to have new carpet in those rooms as well.

I am able to schedule that on the same day as my 3rd carpet installation date of 5/18. On 5/18, I take yet another day off of work. I arrive at my home at 12:30 since the measuring is scheduled between 12:30 & 2:30.

The measuring team arrived at 12:45PM – awesome! So, I continue to wait for my carpet installers to arrive. 1:00, 2:00, 3:00. No installers, and no phone call.

So, I call and the women tells me that she has not heard anything that she will get in touch with the installers & call me right back. She does, and she informs me that they ran a little behind on their last install and they will arrive no later than 3:45. No installers, and no phone call.

So, I call and sit on hold while there are 8 callers in front of me while holding I receive a phone call at approx 4:30 (one & a half hours AFTER the 3:00 end time frame) with someone informing me that my installer cut his thumb really bad & that though I have waited at a vacant home for 4 hours. And it’s an hour & a half after the end arrival time frame.

For the third time, my carpet can not be installed. And that I would have to wait for a phone call to be re- scheduled for my fourth attempt at a carpet installation.

At this point I am completely & utterly speechless at the lack of #1- customer service #2- disregard for my time and #3- lack of communication. If you could believe it, this experience keeps getting better. Shortly after, I call my husband in complete tears because I can not believe what a horrible experience this has turned out to be.

After 2 days wasted taken off of work, after 3 cancelled installation dates, what seems like 20 placed phone calls of rescheduling & time frame confirmations. Yet again we are back at square one. SEVENTEEN DAYS after ordering my THREE DAY carpet installation, and I’m waiting for a rescheduling phone call that we all know I won’t receive. My husband & I go to the Dahlonega Home Depot the evening of 5/18 & speak with the flooring supervisor about what a horrible experience this has been. He was great. He listened, apologized, took detailed notes of everything discussed above. He offered for us to receive reimbursement for our terrible experience, frustration, and wasted time.

He said we would need to wait to speak with the Manager since he can not decide or initiate a refund. He said he would be leaving this detailed email for the store manager (he said his name was John Rogers I believe) and to be expecting a phone call the following day & that he gets to work at 8:30 the following day. On 5/19 I received a call at 12:30 from the installation scheduler asking if there was anyway they could install the carpet that day between 2-3.

I told them my husband & I were both at work, and that I would need to call them right back & see if there was anyway my husband could leave work to be there. After speaking with my husband, he was able to leave work early & use half of a vacation day in order to be there. I called the scheduler back & told them they could install the carpet between 2-3. I am unsure if my 4th carpet install apt was taken care of so promptly because the scheduler knew how upset I was when he called to inform me that the carpet could not be installed on 5/18 or if the Store Manager played apart in getting it installed the following day. Why might you ask? Because the Store Manager never took the time to call me. I have been patient, understanding, and reasonable through this entire installation process.

I gave the Store Manager the opportunity to give me a call so I could speak with him about this horrible experience. But to my now very clear understanding customer service & communication must not be very important. I am so disappointed in my experience with Home Depot. Based on this experience I have decided that I will not be installing carpet into my additional bedrooms, and I will no longer be a Home Depot customer. What I will do is tell all of my friends & family about this experience. To save them some of their time & trouble.

I’M GUESSING NO ONE FROM CORPORATE HEADQUARTERS WILL READ THIS OR EVEN CARE FROM WHAT THE HOME DEPOT MANAGERS HAVE TOLD ME. I AM A ARMY VETERAN FINISHING MY TOUR IN THE ARMY RESERVES WHERE MY MILITARY ID CARD WAS PINK, I LEFT IN 1979 AND WAS TOLD TO KEEP THE CARD FOR USE OF ANY MILITARY BENIFITS NEEDED. EVERYONE ACCEPTED THIS ID CARD INCLUDING HOME DEPOT IN MY AREA FOR ABOUT 6 MONTHS, AND THEN I WAS TOLD THEY WONT ACCEPT THIS CARD ANY LONGER, I NEEDED TO GET A DIFFERENT ID PROVING I WAS A VETERAN. YEARS HAD GONE BY AND SOMEONE TOLD ME THAT N.Y.S.

PUTS YOUR VETERAN STATUS ON YOUR DRIVERS LICSENCE WITH OFFICIAL PROOF THAT YOUR ARE A VETERAN. I’M THINKING, GREAT,WHO WOULD DENY A VETERAN WITH OFFICIAL PROOF FROM N.Y.S. THAT HE WASN’T VETERAN. WELL WELCOME TO HOME DEPOT, THEY DONT ACCEPT AN OFFICIAL DOCUMENT FROM N.Y.S.

CONFIRMING VETERAN STATUS,, I THINK ITS TIME TO CALL THE VETERAN AFFAIRS DEPT. TO COMPLAIN AND BOYCOTT SUCH A DISHONORABLE BUSINESS, THAT IS MY NEXT CALL ON MONDAY. BY THE WAY, LOWES ACCEPTS MY N.Y.S.VETERAN ID,, NO QUESTIONS ASKED,, I NOW SPEND MY MONEY THERE AND COMPLIMENT THE STAFF TO SEE THE WAY VETERANS ARE TREATED AND RESPECTED. Bought a $2,600.00 BBQ. Never got a call from delivering company either day before or AM of. Result is a large Pallet in front of the garage door.

My wife can’t get i the garage. Called Customer Service, Bob worked for 25 minutes with Estes Trucking trying to help. They said we don’t know why nobody called and they won’t come back to pick up the pallet. Tried to call Corp, (800.553.3199) and after being on hold for 10 minutes got a recording saying, “welcome to Home Depot Canada, for English press1), REALLY So Home Depot what am I supposed to do with a pallet that won’t fit in my trash can or trunk? MAYBE WHEN I BUY MY RIDING MOWER I’LL GO TO LOWES Sharon. Where is the CEO?

Do you not see these complaints and how serious they are? I wish I could’ve read these before I ever went to this Home Depot in San Bernardino California. I love you very called Home Depot corporate, well get a load of this, they actually blocked me from calling corporate. My situation is a little bit different than a lot of these. I want to my Home Depot to drink get some things done in my home. When I got to doing my floors, I got a quote that was completely outrages, $3600 for 430 ft.², and that was with a.89 cent installation per sf promo.

Well I started going through looking at the charges and I came to the $698 charge for lead-based paint and containment fee. When I asked them about that they said that was a law per the EPA, and they had to do that. Well I called the EPA, and that is not what they told me. This is excessive, and everyone needs to do their homework on this one. This is a scam! As soon as I pointed this out to the store the harassment started.

I can’t even begin to write down here all the things that they did to me. This store is corrupt, deceptive, malicious and unethical!

And here’s the kicker in all this, I paid for my floor, moved everything out of the rooms. On my install day two installers came in, and by the way they had no tools with them, except a 10 foot level. They set it on the floor, One guy stepped on my end and then the other guy took a picture of the end that was raised up! What couple of dumb a**s! Well this was more of the harassment, and they walked out of my house and declared my floor to uneven to be leveled! It’s almost been two weeks, and my floors are still not done.

I have heard from a couple people that said they would be coming out to do my floors, and compensating me $500 for my trouble, and guess what, my floors are still not done!! Oh, those installers also tried to do a lead test with a $12 lead testing kit! Where did the other $686 go!! And I still can’t call corporate, they have blocked my number!

I have never heard of anything like this. This company is so unethical,and where are all of the officials? Doesn’t the CEO read?

I will be going to Lowe’s from now on. I’m sure Lowes thanks you Home Depot for all the business you’re giving them. Well Home Depot you can’t block me from reporting this to the state contractors licensing board! Hi, I’m Tom and I am an idiot shopper.

On April 2nd, my wife and I visited our local Home Depot here in Danbury CT to shop for replacement carpet for our living room. Originally, what drew us to Home Depot was that they advertised that they carried Mohawk carpet for sale.

Once inside the store, we found out that the Mohawk brand they carried was very limited, mostly area rugs, and of course they didn’t carry what we wanted. Since we were there, we looked at what options were available and made our choice based on that. Even though I had the room measurements, the sales associate insisted that we have a professional come out and measure our room. The sales associate never asked about our installation thoughts or plans. Anyhow, we paid the $35 fee for a professional? Measuring and went home with the information that we would be called within 24 to 48 hours to schedule a time. Well, that never happened and after 2 days, I had to call and schedule our measurement date.

A few days later, a man showed up to measure the room. While he was here, I pointed out how I wanted the carpet installed with the seam out of the room’s traffic pattern. The next day, they never called and so we had to call yet again to get the total cost to install the carpet. Right then after receiving the price, we said great, let’s do it. I gave my credit card info and asked to have my receipt and info emailed to me. About an hour later, when reviewing the email, I realized that there was no way with the amount of carpet they figured was it going to be possible to place the seam where I wanted it. So, I called American Carpet, the installation company that Home Depot contracts to install, to question and ask just where they planned on placing the seam.

I was informed my suspicions were right and that they showed the seam just where I did not want it. After asking how do we resolved this, because I want the seam out of the traffic pattern, I was told that I would have to purchase additional carpet and to do so would require my returning to the store. American Carpet said they would fax all the needed information over to the store for the change order and all I would have to do was to show up and pay the difference for the extra carpet. I returned to the store where I met Gordon, the guy behind the Home Depot return information desk, and explained to him why I was there.

Gordon checked for faxes from American Carpet, which there were none, and did not know anything about the change order. He checked with another guy, Willie, in the carpet department, who also knew nothing about the change.

They questioned the manager on duty, Mr. V, I believe, who gave me the impression that he could care less about my situation. Anyhow, over an hour later, after calling American Carpet, I paid $198 for 6 additional yards and thought everything was resolved.

Well, it was not. On the 20th, the day before my installation, my wife and I emptied the room. Emptying the room meant disconnecting the surround sound, stereo, play station and moving them to another room.

It also meant tearing down and moving the fish aquarium, as well as 2 recliners, a la-z-boy sofa, tables, and lamp, etc. So, on the 21st what happens is almost comical, the installers show up with the carpet pre-cut the wrong way. They want to install it with the seam exactly where I did not want it.

They called their boss at American Carpet, where he assured me that he’d take care of it and they would be back on the 25th with the carpet cut correctly and install it. Once again, not true. As you can guess, on the 24th, the American Carpet guy called and explained that the dye lot number was not available and he would order new carpet and place a rush shipment on it. Today, 5 days after talking to American Carpet, and after 22 days after my initial purchase, and multiple conversations with at least 3 different Home Depot managers, I have no firm installation date, I still have no carpet, and I can’t even sit in my living room and watch TV.

What I do have is a ton of failed promises. Although I have received a small refund from Home Depot, that’s not even enough to cover missing 1 day of work, my aggravation or time. To date, I ‘ve missed 2 days of work, spent over 3 hours in the store working to resolve this, and another good hour+ on the phone. This is my 9th day of my living room being torn apart and I see no end in sight. My advice, if you need paint or some grass seed, shop Home Depot, if you need carpet, STAY AWAY. My advice is don’t be like me, I should have known better.

On July 23, 2016, we had a $6,000 (as part of a larger $12,000 dollar job) metal front entry door installed by Home Depot Contractor, Park Avenue Entries (PAE). Who, by the way, arrived at our home not in a company truck with their logo, but a large Enterprise Rental truck.

Ever since, we have been reaching out to both PAE and Home Depot advising them that the door is not sealed and is allowing water to enter our home. PAE has attempted to resolve the problem on three separate occasions, to no avail. Please review the following for our latest proposal to resolve this issue: I.

As we see it; two issues exists as a result of the poor installation of our metal door. The door is allowing water to enter our home (Pictures were provided to Home Depot and Park Avenue Entries [PAE]).

During PAE’s last attempt to seal the door, I expressed concern that water was making its way to the last flange of the door sweep and all the way to the back of the door jamb. On March 20, 2017; I observed water entering under the door in at least three separate places. We maintain that the door was never properly sealed and we have been voicing the same concern since its installation.

The water which entered our home during the strong storm on March 20, 2017 stained and may have damaged the tile in our foyer. Home Depot is obligated to correct these issues.

Home Depot is obligated to replace defective materials and correct substandard work. PAE has offered to come out (for a fourth time) and attempt to seal the door; however, they have lost our confidence. We fear the door may simply be “patched” and may leak during the next strong storm.

If this occurs after the warranty period, we would be left with the cost of fixing the door and the resultant water damage. On March 27, 2016; we met with a manager, George Yelder, and filed a claim for possible damage to our foyer tile. Yelder explained that the Specialties Manager should more properly field our complaints; however, she was not in. He said she would be in tomorrow and that he would speak to her then. On March 28, 2017; we sought to meet with the Specialties Manager.

We met with several Home Depot officials: George Yelder, Manager; Mark Conner, Asset Protection Specialist; and Kristin Townsend, Sales Specialist. We were told the issue would be referred to Paige Wood, Specialties Manager (Apparently, she was to busy to meet with us at the time). We were also told the issue had been referred to Martin Brown, Buyer and Matt Wells, Installation Services. To date, we have not heard from any of these individuals. We bought our door from Home Depot because we thought they were a big company, with top notch subcontractors, who stood behind their work–we were wrong.

They are just a big company. LESSON LEARNED: If you are thinking of buying an expensive door, go to a door specialty store and avoid Park Avenue Entries.

Donna HutchinsonMuri. In October 2016,we ordered wood flooring to be installed in our home.

On the advice of the sales associate we had the entire interior of the house painted prior to the new flooring being installed. We had to rent a”POD” to store our furniture during the painting and installation of flooring. It took three orders of flooring before the correct flooring arrived.

The third order arrived Feb.27,2017,except baseboards,trim and stair-nose were not in the order. The installer who had already been scheduled, installed what he could,minus the stairs, the trim and baseboards. Installation manager came on March 8,2017 in an attempt to determine HOW to install the wood flooring to the stairs. The stairs had been deconstructed with the entire original stair nose removed, this resulted in much shorter stair space and gaps along the walls of the stairs.

On March 31,2017 the installer returned to try and remedy the situation,to re-nail flooring that was not secured and to cover scratches with wood putty,as a result of rough tool handling. All walls newly painted had to be repainted due to scratches,marks and nicks. Needless to say the project looks terrible. On April 6,2017 the regional install manager came to look at the situation. He told me he had not seen anything like this in 42 years, and he would get back to me as to how they were going to fix it. The POD was picked up on April 6,2017 as we had to get everything out so that it did not warp,crack or dry-rot from the AZ heat.

Please keep in mind that we had been sleeping on camping cots and eating on a camp table since November 2016. We still have one room in our home devoted to plastic bins and storage boxes as I cannot put things away until the stairs are completed.

I have repeatedly called the Home Depot service rep in Atlanta regarding this situation and she has not returned my calls in over 6 weeks. I have also call the flooring installation regional manager and he has not returned my calls. We want the job completed, we want the reimbursement we were told we would get upon completion of the job for excess time on the POD rental and the months of one problem after another. After 6+ months our patience has worn out. We will no longer give the Home Depot our business, nor would I ever recommend anyone to purchase items requiring the installation of one of their sub contractors. I would be wary of purchasing anything from Home Depot. Leslie Easterday.

On 8/13/16, after looking at the store display counter tops, I ordered 59.9 square feet of “Silestone” countertops consisting of 4 separate pieces at a final cost of $3880.53 from the Home Depot store #2576 located in Edgewood/Harford County, Md. The display counter tops were impressive – nice and flat; perfectly level, almost undetectable seams; and beautifully finished edges. Most of the 8 or so displays had “L” configurations like mine but none were made with a seam in the very front center of the sink. Mine has an ugly seam in the front, center of the sink. I signed your prepared, agreement which states in the warranty that “Home Depot will arrange for repair at no cost to the customer for any defects due to faulty workmanship” – the agreement cleverly omits that Home Depot is the final authority as to what constitutes faulty workmanship which you don’t find out unless or when you have a problem.

The counter tops were installed on 9/09/2016. Stone did an unworkmanlike job fabricating the countertops and their installers did an unworkmanlike job installing them (not flat; ugly, wide seams; gaps in the back splash, etc.) I complained and was told they were fine – end of story – no appeal.

I filed a small claims suit against Home Depot and M. Stone which was adjudicated on 4/14/17. Home Depot and M. Stone had their lawyer but I was unrepresented. I was unable to make my case because their lawyer objected to all my comments as hearsay and the judge sustained them so the judge found in favor of the defendants.

I am still very unhappy with this installation and Home Depot’s response and I am weighing the merits of appealing the case to civil court where I am not limited to $5000 and can include legal costs in the claim. The store manager of store 2576 is Mr.

Robert Miller and the service Manager is Mr. I am appealing to upper management to honor your warranty and do what your warranty guarantees. Thanks for your consideration. We purchased over $7,000 of windows with Home Depot 8951, 2201 Lakeview Pkwy, Rowlett, Tx.

My husband made it clear to the store that he was 73 with health issues and unable to help unload. Today the delivery showed up at 7am with one man, the driver.

We had to hire 4 men at $50 ea. To help the driver unload. Some of the windows were 300 lbs or more.

Because my husband tried to help, he is now in bed with exhaustion. Sending a construction order this large without proper help was poor judgement, and we are extremely disappointed. We have made many purchases, large and small, at this Home Depot. As we have planned to order over $1,000 stair steps and risers, we would like to have either a $200 credit at this store or on this upcoming order to cover the cost of furnishing labor Home Depot did not.

We expect to hear back soon on this issue. Charles and Patsy Thomas, Rowlett, TX Ph: 972-463-XXXX julia mildenberger. I recently purchased a Maytag washer – A bravos XL.

It is an absolute piece of junk. I expected a Magtag washer to be a terrific appliance as I am sure it was once but not anymore. When I went back to Home Depot to complain I was told I only had 48 hours after purchase to return the appliance. 48 hours-unthinkable. I have since tried repeatedly to contact Maytag and their parent company Whirlpool and also Home Depot but I either don’t get anyone to call me back or they tell me tough luck. This washer is terrible-it does not clean even the mildest of dirty clothes and it takes none of the smell out. Even with two complete extra heavy duty cycles, the blankets come out half clean and smelly.

I absolutely hate my new washer and no one at Home Depot, Maytag or Whirlpool could care less. Whatever you do DO NOT buy a Maytag agitator-less washer. Linda hansen. We purchases a GE washer/dryer on with a 5 year protection plan.

The model GTUP27OEM4WW serial GA007927C. The dryer went out this past Wednesday 19 April which we immediately called 1-800-homedepot we’re at your service 24/7 phone number. They told us by Friday 21 April someone will call to come out and repair the appliance. Friday no one called so we called your number again which stated some one will call and come out, this was about 1:00 pm.

No one called or came out so we called again around 2:30. They gave us the number of a service center team 855-851-4221 who stated that we are not on the list they will have someone call back to put us on the list which they never done. Called your 1-800-homedepo 466-3337 number a few more times and they finally schedule a GE team to look at the washer/dryer on Monday 24 April in the afternoon.

We find this totally unacceptable and will like an appliance service to come out sooner. WHAT IS UP WITH YOUR WE’RE AT YOUR SERVICE 24/7?????? Claim # 102402785 Martha Cole. On March 15, 2017 I placed an order for four items. On March 16, 2017 a pre-authorization hold was placed on my credit card.

On March 20, 2017 three of the items were delivered to my home. The items were shipped by separate warehouses so the charge for each item was processed individually as shipped.

Thus, the credit card company did not receive a charge for the total amount of the held funds, but received individual charges for each item. So they could not identify these posted charges back to the pre-authorized amount. The result is a “double dip” for the total order on my credit card. The pre-authorization will not drop off until Monday, March 27, 2017 twelve days after I placed the order and seven days after the order was delivered to my front door. This is unacceptable. A sizable purchase creating a double dip for ten to twelve days could affect ones FICA score by 20 to 40% if reporting occurs while double dip is in place.

This can result in higher insurance premiums on renewed or new insurance policies, car purchases or mortgage loans if processed at same time. Additionally, I had to pick up one of the four items at the store since could not ship it with the other items which were delivered. Also unacceptable customer service. No more purchases from Home Depot until and unless you get your double dipping until control. Your customer service refused to call the credit card company to have the double dip released. I was a parting employee with Home Depot for over 10 years. I knew almost all the departments and never missed a day.

When I started they understood the part time help was basically it backbone. Then they decided to change the rules and rather make Han working with you the dictated to you. Then they hired a store manager who hated white people and thought he was God. It’s sad really to treat people like crap then expect them to give great customer service. When I decide to quit after 10 plus years of service his response was ” put it in writing and on my desk” no why or can we work with you.

A few years later I tried to go back partime,interview went great until he saw me then it all changed he started playing games telling me to comeback again for another interview, said he would call me, he never did. It’s to bad that such a great place to work has people like this running a store and have forgotten what made them great to begin with. Want to know why you can’t find help well it’s because most people won’t put up with the verbal abuse they don’t need a job that badly.

Now I spend my dollars elsewhere. People will never forget how you treated them. ProMasters Contracting. Three interior bi-fold closet doors. Two weeks to get someone onsite to measure. Upon receipt of the order (by email) I wanted to place/pay for the order (about $2000).

The West 23rd St Manhattan store has only (1) employee to manage a) helping onsite customer, helping phone customers, scheduling onsite visit for measurements, taking payment and order confirmation. Consider New York City Manhattan (very busy). After 35 mins on being on hold, passed to 3 different store agents, I was told this person would call me back.

I requested someone else who was interested in the store being profitable by taking my $2000 payment. I was put on hold again (4th time). After five minutes I hung up. Maybe a good episode for “Undercover Boss” is in order for this store. I usually have good experiences with Home Depot.

But this time they absolutely dropped the ball and has inconvenienced my wife and I beyond measure. We ordered a kitchen appliance package (Refrigerator, Dishwasher, Microwave, Oven) before the Black Friday weekend. We paid well over 5 grand. We were told the soonest delivery date would be JANUARY 29th. For two months we wait patiently.

In the last month, I decided to give away my old appliances to friends and family. So needless to say, my wife and I have been eating out a lot and have a bunch of ice chests in the kitchen to store our groceries. Well, Sunday January 29th finally arrives and we’re excited. We haven’t heard nothing from anyone yet, but don’t think anything of it. It becomes noon and we get a bad feeling that we aren’t getting any new appliances today.

My wife calls and the guy looks up our order. He tells my wife “someone cancelled the order”. How is this possible? We opened a credit card line with them and have made two payments on this order. If we cancelled why would we keep making payments and why did we not receive a refund??

The guy chalked it up to a “glitch” in the system. Well that glitch cost my wife and I time off from work and a lot of aggravation. To make us feel better, the guy said that he would place the order again. So he does and tries to make us feel better by telling us that he was able to apply the Black Friday prices we had originally got. Well duh, of course you would do that because that’s what we paid for them. So then he tells us that he’s going to give us a “contractor” discount since we’ve been inconvenienced. So I’m thinking ok, a few hundred off my original bill would make up for it.

This guy comes back with a price tag that’s $30 less than the original price. THIRTY DOLLARS?!

Was he joking? So now we have to wait another week and hopefully have our new appliances that we have been waiting for for over 2 months to arrive. This is the most ridiculous and asinine way to run a business. My hopes is to hear back fro someone in corporate and make this situation right. Thanks Ann Carralejo. I am writing this to let you know pleased and blown away my boyfriend and I were when we shopped at the Home Depot in Show Low, AZ on December 24, 2016.

I had driven over 10 hours the day before to spend the holidays with my boyfriend, Cliff. We wanted to shop for our Christmas tree together so he waited for me to arrive knowing that we were taking a chance that we might not find a tree. We drove to purchase our tree at a little after 10:00 that morning and realized that all the Christmas trees, no matter what type or what size, were marked $24.99.

When I asked Pam, a sales associate, if we could get our little 4 foot tree marked down, she pointed to a man wearing a green shirt and said “ask him, he’s the store manager.” We walked toward him with our tree and I asked him if he worked here. He said “yes, I’m the store manager.” When I asked him if we could have a markdown on our tree, he smiled and said “you can have it, tell the cashier that Preston is giving you the tree.” Wow, unbelievable! It made our day!

Please let Preston and Pam know how much we appreciate their help, kindness, and ultimate customer service they delivered to us that day. Gratefully, Ann Carralejo and Cliff Earle Lorraine DeVenney. About two years ago I had Home Depot design and install a new kitchen in my home. The experience was absolutely miserable. The old kitchen was removed promptly and that is almost the only good thing I have to say about the project. After the demolition, I waited several weeks for the construction to begin.

The electrician hired by Home Depot complained about what he needed to do and demanded more money than the estimate. The plumber hired by Home Depot complained about what he needed to do, insisting that he would need a three-man crew and hundreds of dollars more than estimated to do the job. I hired our local Woodville plumber to do the job and he did the work by himself in less than three hours and charged even less than the Home Depot estimate. Between each phase of the project, I waited weeks – without even a barely usable kitchen.

Home Depot apparently mistook my politeness and patience for stupidity, because the longer the process went on, the longer the waiting between having anyone show up to work. Finally, after my adult children began to complain about the long delay in finishing the project and after many weeks of not having a working kitchen, the cabinets were installed and I was able to move back into the kitchen.

However, the electrician had installed the overhead light switch directly behind the microwave oven. I alerted Home Depot to this problem and they said they would have the electrician call me. Two weeks later, with no call, I finally had had enough. I went to Home Depot (in Bowling Green, OH) and had my long-overdue meltdown in the front of the store.

Miraculously, an electrician came the same day and moved the light switch. The whole project had taken about four months to complete, not including the time it took for the cabinets to be made and delivered. The cabinets sat in my garage for many weeks before they were installed.

The total cash amount for the whole project had been paid in full months before the end of the project. I never received any calls from Home Depot regarding delays or told the reason for the delays. I always had to call Home Depot, which I did several times. My calls were never answered and I always had to leave voice-mail messages. Some of the calls were returned, but that didn’t seem to help the project move forward.

I must tell you that the man who did the actual installation of the cabinetry (Kevin) did an excellent job and was personable and friendly. He showed up when he said he would and called if he wasn’t going to be able to make it. Tom Clark at Home Depot was very helpful and did a very nice design of the kitchen, incorporating all of my requests into the design.

Finally, my purpose in writing is to tell you that my old house has been a work in progress since I bought it in 1975. Currently I am having installed three exterior doors and two garage windows, all of which I purchased at Lowe’s. Lowe’s has been in contact with me every step of the way. I am so sorry that I chose Home Depot to coordinate my kitchen remodel, and I will never again buy as much as a paint stirrer at Home Depot. Lorraine DeVenney Dianne M.

I have written your corporate office twice and faxed as well also sent a photo in the last year and a half since my kitchen fiasco. The letter explains all! LOOK it up please and READ it please!! I gave sufficient time for response, but have heard nothing.

The correspondence was sent to your CEO and CFO. What is the problem? We spent a lot of money and certainly deserve the courtesy of a response and some compensation. Your attention to this matter is appreciated!!!

Thank you in advance!! Dianne and Michael Duffy 610-284-XXXX Daniel. Home Depot needs to quit selling Maytag products. They are absolute junk. Freezer quit working after about 1 and 1/2 years. Home Depot doesn’t stand by their junk. Maytag has more negative comments than I have ever seen from a supposed reputable company.

Home depot needs to salvage its reputation. If it is unwilling to do that, I’m prepared to organize dissatisfied customers to picket local Home Depot stores throughout the United States. If I don’t get satisfaction to prove me wrong, here I come. Dear Home Depot, March 2015 I had my living room window replaced with a rather large bow window. It looks beautiful they did a great job so in March of 2016 I contacted the same sale manager to replace the rest of my windows in my home. They did a great job on these too. I have two small dogs a Chihuahua and a shih- tzu who like to set on the bench seat, so I put a small throw blanket on it.

In October of 2016 I removed the blanket to wash it and right in the middle of the bench set from the front ledge to the window, it looks like a seam and is caving in. You can see that this is a hollow piece of wood like a door. My husband also said that our bathroom window has a small running crack in the vinyl part of the window. I contacted Home Depot Oct 7th. I was told someone would contact me to come out and inspect it. Two weeks later I contacted them again was told the same thing.

I waited one week and contacted them again. I then contacted them again every other day getting passed around/emails sent and talking to higher ups until I was finally contacted to set and appointment for the inspection.

During the inspection he took photos of both windows and told me for the bow window the manufacture would have to be contacted because he had never seen something like that before. Two weeks later I contacted Home Depot because I had heard nothing. When I got home a message was left saying that the bathroom window was on its way and that the warranty had expired for the bow and gave me some tips on how I might be able to fix it.

Needless to say I was livid I paid a good some of money for my Bow window and after 18 months the bench seat is caving in. I contacted them about this and yet again was being passed around over the next few days talking to this person and that person and some regional manager was supposed to contact me and he hasn’t. In the mean time I was contacted and set an appointment for December the 10th(yes December) at 10:00 am to have my bathroom window replaced. It is 11:30 am now and no show/no call, hence the email as I am very anger at this time. To my surprise, I just received a call to reschedule the appointment. I hope by posting this and sending out copies of this letter that someone from Hope Depot contacts me about fixing my Bow Window, this is unacceptable after 18 months my bench seat is caving in.

8116699 is the job number for my bow window install 9129320 is the job number for my bathroom install T Mullins MARYANN JOHNSON. I have been dealing with Home Depot for many years. I have spent thousands of dollars there.

I purchased a set of vent free gas logs. After having trouble getting them installed and then found out I could not use them I called Home Depot about returning them. My account was paid in full and I asked the associate if my account was paid in full could I get a cash refund. I was told yes I could get cash back.

When i took the logs back I was told the return would have to be credited to my Home Depot card. I talked with a team manager and she said Atlanta makes that decision and I would have to take what the computer said. It said store credit. She said the corporate office makes these decisions and the local store had no way to do anything but what the computer said. I asked to speak with someone higher up and the team manager told the higher up person I wanted cash back and they said no its whatever the computer said.

I am very upset about this situation and plan not to patronize Home Depot again. Lowe’s will get my business from now on. I have been cheated out of $220 by someone representing Home Depot. I contracted with Home Depot in May of 2016 to have gutters installed on my home. My credit card was charged the $220 deposit. Three weeks later in June of 2016 the installers showed up to install the gutters. They told me the measurements had been done all wrong and the gutters had been cut wrong so they could not install them.

I have been trying to resolve this issue every since. The lady in customer service says she has forwarded the issue to the manager in charge twice. I emailed the guy that did the measurements and he said he forwarded the complaint to the manager in charge. I have asked for my credit card to be refunded or to receive a store credit, still no resolution. For a company of this size to provide such poor customer service is ridiculous.

I feel sorry for the customer service rep that has to try to resolve customer complaints with no management support, that is ridiculous as well. Ron Cole Case: 03321021 Gutters BAW. Hello, From the lack of replies to other complaints, I truly doubt anyone from HDepot reads here but if it stops ONE customer from buying from HDepot, specifically Ellicott City MD #2566 (Shaqwasia, Chris, Frank) I will be thrilled. As for my own complaint, I’ve taken the Better Business Bureau and MD Attorney General Consumer Division complaint routes. I want this Whirlpool junk returned and my full payment refunded.

To be brief, I purchased online a Whirlpool dryer on 9/1/16 and a Whirlpool washer 11/3/16 plus an extended warranty for a total in excess of $1000. Also, I am a single senior citizen who lives alone. In purchasing these appliances, I have learned or been told the following: 1.) HDepot failed to install any leveling legs on dryer.

Online manual says legs are needed to ensure performance and prevent excessive drum wear. My washer is obviously not level. 2.) HDepot delivery guys from Ellicott City story who delivered dryer obviously lack any integrity by knowingly leaving me an unbalanced dryer. 3.) Shaqwisia from Maj Appl (866-907-6489) told me I had to order legs from manufacturer and install them myself. 4.) Chris from Ellicott City 2566, after she was done bragging about being the person “who gets things done”, told me a boatload: a. She couldn’t help me because I bought ONLINE!

“Online is totally different.” b. If I had “sat down with one of her associates” and bought these appliances, she could provide customer support but I was on my own for buying online.

I could call Whirlpool and get legs but I would have to put them on myself. She couldn’t send someone to attach legs due to “liability.” (Editorial note: Chris was really full of it and herself. ) 5.) Erika from the Columbia store is an astonishingly exceptional employee and BY FAR THE BEST AND ONLY CONCERNED, INTERESTED AND HELPFUL HDepot employee. I had about 5 calls with her and she far exceeded the expectations of any employee any where in trying to make things right and compensate for the rudeness, crudeness, and total lack of customer service by Ellicott city #2566.

6.) Lastly, as a result of more work by Erika, I received a voicemail from Frank at EC #2566 who gave me Whirlpool and Major Appl (remember Shawnaquisa?) phone numbers to order my own leveling legs and said if I wanted them to install, HDepot would charge $50. In summary, Ellicott City HDepot #2566 lacks the professionalism and i tegrity and apparently Whirlpool lacks quality control which resulted in me getting a dryer that wasn’t correctly installed, didn’t contain all required parts as stated in the manual and my only option is to pay an additional $50 to get what was advertised and is needed. Don’t go to store 2566 and don’t buy Whirlpool. HDepot and Whirlpool DO NOT CARE, FOLKS!

I booked an in home consultation on a $20k project I am planning for end of 2016. I received confirmation email for a 12:30 appt next day. No show, no call. So I called the number on the email and was told I didn’t call to confirm. So they booked for next day. 3hours he was here measuring and writing up contracts. We paid deposit and were told a formal measuring would be in next few days.

Received email confirming 11/4/2016 between 1-2 pm no show no call. Waited 20 minutes on hold to speak to representative who very rudely told me I was scheduled for the 11th not the 4th. Absolutely livid, and when I read the other reviews appears Home Depot sales service needs a new manager. This is 1 $20k loss they will have for 2016 Sheree Krol. Just spent $20,000 on GE appliances and Thomasville cabinets from Home Depot in North Scottsdale (Shea and Pima).

They outsource a company called Barlow for their appliance delivery and long story short, the single worst experience I have ever had. First half of the Thomasville cabinets were warped and had to be returned only to have the re-orderd ones come back damaged. Finally after months of issues we are almost there. So many issues and I will tell you Home Depot, besides the reviews you will receive from me and my network, you will never see me in your stores again and I highly suggest everyone who reads this to not order appliances or cabinets from Home Depot. I will never step foot in their stores and will actually be filing a lawsuit against them. Beyond ridiculous.

So bad, words do not explain. If I am GE and Home Depot I would be ashamed and embarrassed to attach my name to each other. James Kitchen.

Menear: 11/4/2016 I am a long time Home Depot customer and use store #3608 at Wendover Road in Charlotte, NC. I live within 2 miles of the store and have gone to the store sometimes as much as 4 times in a single day and know a number of the employees by name. All who work there are eager to help with anything instead of just telling me where something is at, they have walked across the store to show me the location.

I love your store and the hard working gals and guys that work there. I am a 100% disabled USMC Vietnam Veteran and thank you and everyone at Home Depot for a veteran’s discount. But I have run into a problem and a major concern about something that is going on and if I were in charge would surely want to know about. I had the need for a new water heater and of course I go to Home Depot, looked at the water heaters and saw that if I called the 1-800 number on the side of the box before 12 noon, it could be installed the same day. So I called and set up a time for someone to come out and give me an estimate. The first thing that I noticed that it was a local company that I knew about which made me feel even better about the decision to call.

The service man was perfect, professional, polite, and a knowledgeable plumber. My water heater was in the attic so we both went up to take a look. I told him that I had changed the element before and that was the problem and it worked fine afterward. He said it could not be repaired and assured me that I needed a new water heater. (Did not think about it at the time but he made this decision without even putting a meter on the connections to check the circuit.) I asked about tankless and he was very negative about installing that and answered some other questions that I had. I have a short water heater (because it’s in the attic) with a good pan (5 years old), electrical cut off box nearby, and a drainage pipe for overflow installed into my drainage system. This should have been an easy change out with a short water heater like the one I had and had seen ones like it at Home Depot but he said no!

And proceeded to tell me that I needed a larger better quality water heater and it would have to be moved downstairs. He gave me 2 options, one I could go to Home Depot and get my military discount or they could bring one from the warehouse that was better than the ones sold at Home Depot. He explained that there was 2 types, an AB and a CD and that the CD was of a lesser quality with some minor flaws and that’s what was sold at the store. But at the warehouse, they had a stock of the AB water heaters which were top of the line and better, with no flaws or imperfections like the ones sold at the store. He said that the CD water heaters that sold at the store would probably work fine but I was taking a chance and he had been a plumber for over 30 years and if it were him, he would spend the extra money and get the AB water heater from the warehouse.

Option one: if I picked up the water heater at the store, got my military discount and brought it home, they could do the job for $1012.00 and then added a pan for $325.00 more (which I found out later if I got it at the store it would have been $17.98 as listed on the Home Depot website). But he added the pan for $325.00 for a total of $1335.00 and this would be a CD water heater of lesser quality with only a 1 year warranty. Option two: They would bring an AB water heater from the warehouse, give me a discount of $120.71, do the installation and move the water heater to a downstairs closet for $2003.27 with a 6 year warranty. I ask why it costs so much and he said it was because of getting permits needing a licensed electrician to come over, reinstall the plumbing but that this was a packaged deal where they did everything. So I took his professional advice and okayed the AB package and had to give a verbal OK over the phone in which I gave the guy a great review because he had answers for everything and I believed him. I arrived at my house right after 2 installers showed up and said “that was fast, I guess the warehouse is on this side of town.” Which one of the guys replied “No we just stopped at Home Depot and picked one up.” The water heater was already out of the box and inside as he went into the house.

I turned to the other guy and said “did you guys really get that water heater at the Home Depot store?” and he said “yes” RED FLAG. So I got the serial number, went to Home Depot and found the water heater priced at $394.00 with a 6 year warranty. This was the CD water heater that he was going to give me a 1 year warranty and was not the better quality AB water heater that I expected. At Home Depot, I asked the associate in the plumbing department about AB and CD water heaters. The guy said that he had only worked there 4 years but had never heard of that. I took my phone out, put it on record, and let him explain. He said to go to the Pro desk at the front because those guys had a lot more experience than him and would know the correct answer.

So with the recorder still going, I walked to the front and asked the same question about AB and CD water heaters. The guy looked at me like I was crazy and said “there was no such thing, only 6, 9, and 12 year warranty, electrical, and gas and different size tanks.” RED FLAG. I messaged the service man named Marvin Franks who told me about AB and CD water heaters and asked again “did I get an AB water heater” which he replied “Yes, AB”.

I have this message on my phone. We purchased a refrigerator from the Santa Clarita store 10 months ago.

The fridge is still brand new and already in need of fixing. First the ice box stopped working and then the refrigerator section. We were told to call the tech from GE who a week later came by to check it out and didn’t fix it, only literally looked at it and left. 2 weeks later, he failed to notify us or anyone else of the status until we called to check on it. Mind you, our food perished and we were not able to purchase groceries due to this issue. When we finally got a hold of someone, they scheduled another tech to come out again. 2 weeks later, the tech comes out and again is not able to fix b/c apparently he does not carry Free-on!?!?

We went back to Home depot and spoke with a second Manager from the store who said she would take the case for us and can’t promise anything but will do her best to get someone out there to diagnose the problem. 1 week after that visit, they schedule the tech to come out during the week of course, when we are all at work.

My son has to take that morning off to be able to receive the tech who was scheduled to arrive between (9 am – 12 pm). The tech does not arrive on time and my son has to report to work. We call them to find out what occurred. We then were told that the tech was running behind a couple hours due to another job but he was on his way to our place. My son has to go to work and the tech shows up after 1 pm. We get the call and immediately ask our son to go back home b/c the tech is there and we don’t want to miss the opportunity of getting the appliance fixed once and for all.

Meanwhile, the tech is waiting and tells us he can’t wait and we will have to reschedule again. My son is on his way back to meet him but he leaves.

We called the tech office and expressed our frustration, letting them know that we were patient enough to wait for their tech person who didn’t show up at the time the job was scheduled but yet, he couldn’t wait a few minutes for my son to return back home when it was the tech’s fault for not keeping the schedule? Needless to say, we are done with this matter and escalating it to the top. We could have gone to Best Buy, Sears or anywhere else to get a fridge and yet we bought it at Home Depot thinking we would get the service we thought but come to find out, they are disorganized and don’t seem to care about it’s customers. Home Depot in Reading, MA outsources a company called ACS (American Carpet South) based out of southern New Hampshire for carpet installations. If you purchase a carpet from Home Depot please find your own company to do the installation. ACS has been a complete nightmare to deal with. Their customer service is rude and untrustworthy.

Their installers screwed up a job twice and three weeks later it still hasn’t been fixed. I’ve had two different crews work on installation hoping it would be done right. None of them can speak English. After submitting a claim with Home Depot the first time, I never received a call back and I was forgotten about.

Filed a second claim after the installation was done wrong again. Hoping Home Depot can do something about this immediately before I cancel and ask for a full refund. I would suggest going elsewhere when looking to purchase/install a carpet.

Eric Hoffmann. I recently purchased a Salvia plant for the purpose of attracting bees to my garden. Salvia is more of a ground cover plant with spikes of tiny purple flowers. Bees are known to like this plant. It was only after I returned home and started to transplant that I saw in tiny print on a tiny label that the Salvia plant had been treated with neonictinoids. The label advised contacting Home Depot’s website to find out more; but there is no information about whatever neonictinoid you are applying to the flowering plants that you sell.

Neonictinoids were banned in Europe because of their exceptionally high toxicity to bees. Research from many sources may be found on the web on this particular topic. You are treating a plant the someone would most likely only buy to attract bees with the most potent poisoning agent implicated in bee colony collapse. Your corporate irresponsibility in doing this is quite telling. I will not purchase another plant from Home Depot. And I’ll shift my hardware purchases elsewhere. If you clearly labeled the plants you set out as “HIGHLY TOXIC TO BEES,” you wouldn’t sell so many would you?

I purchased a refrigerator online Nov 30, 2015 and it was delivered Dec 31, 2015 DAMAGED! Stainless Steel door all dented. Today July 7, 2016 I am STILL trying to get it fixed! Home Depot says call Frigidaire, they say call Home Depot. I have had two different repair companies come out.

They sent me a new door and from there the snowball has turned into a avalanche!! Instead of taking care of the customer and after 7 MONTHS of repair companies and NUMEROUS telephone calls one would think a company would just swap out the appliance for the same one (not asking for anything different) but noooo! They want to set up another appointment for a repair company and if they say it is ok I will have to pay for the call!!

ARE YOU KIDDING ME!! I have a refrigerator that the door now sticks out and paid good money for and THIS is how you treat your customers!!

I will blast this out on Facebook and don’t think for one minute that social media can’t hurt you because it will! I am a Gold Star wife and I know MANY MANY people and if you keep treating the military community this way you will lose!! All I ask is for a refrigerator that is right! I did not pay good money for a refrigerator that has a door that looks like it is ajar.no UNACCEPTABLE!! I have been very patient over the last 7 months but NOW. The store here in town said they would take care of it and would call me back.then I get not return call! I call them and now they tell me there is nothing they can do I have to call Frigidaire!!

This is terrible customer service!!!!!!!!!! Went to store on Soncy in Amarillo Texas on June 30, 2016. Asked to make sure everything I needed was stocked, and in this store before purchasing, and having it delivered. We were told yes it was and that it would be delivered July 1, 2016.

However waited all day nothing. Not even a phone call to say they would not be able to show up. So I called the store at 900 pm to ask them where my order was. They informed me that it was delivered. I stated “NO it was not.” After more research found out that the store on Georgia street was responsible to load and deliver my order.

Did not hear back from anyone until the 5th. When they called and asked me if i still wanted the order because they was told to cancel it. Needless to say they showed up on the 5th but yet some of my order was missing.

Was told they would be out once again on the 6th in the am to deliver the rest of my order. However once again by 5pm I did not have it.

So after I informed them that i would release 7 dogs and three pigs into their store did i finally get my whole order. I can understand some delays and that is why you call someone. But Do not ignore a customer by not calling, and when customer calls make excuses after excuses and blame each other. Not great customer service and the delivery service needs to overhauled. We wanted to purchase carpet and have it installed from your Fort Collins office in Colorado. Everything seemed to be going okay up to the point that the measure tech came out and did the measurements, and then everything fell apart because then things were then supposed to go through the “home office” in Georgia. We waited to get an estimate by email or a phone call as was explained to us, but nothing ever came.

We received a couple of attempted calls but they kept getting disconnected. We finally went into the local store after 10 days of waiting and we were assisted by a very nice gentleman (Bobby Johnson) who sat on hold with the home office for more than 40 minutes. He suggested that we could come back the following day and he would keep trying to call back and hopefully have everything we needed the next morning. We returned around noon the following day and he was sitting on the phone, on hold, with the home office. He had been on hold for about 15 minutes, and we waited at least another 20 minutes or longer. He finally got a quote by phone, but he stated that if we wanted to actually schedule the installation that day we would have to pay the person on the phone right then (because it have to be paid before 2:00pm) or we would have to wait for her to send the quote by email.

Given that we still had never received the quotes by email that she had reportedly sent a week earlier, we felt that we had no other choice but to pay by phone (or we would have had to wait another week or longer for her to send us the quotes again). And then after we started the payment transaction, we discovered that she could not take a home depot gift card by phone (which makes no sense at all given that she was at the “home office” – why wouldn’t these people be able to take a gift card by phone when your other stores can). And, to top it all off, at the end of the transaction she reported that she had to email us the receipt (which further left us feeling insecure about the entire transaction). We are a family of people who work in various aspects of home construction and commercial maintenance, and none of us will ever utilize home depot for things like this ever again. This will just be a place to go get basic supplies from here on out, and whenever possible I will go elsewhere. I was in your Columbia, SC on Two Notch Road around 6:00 pm Wednesday.

I am a 62 year old disable female and found my experience in the store very pleasant. All of the employees were very courteous and helpful.

Paul help me find what I was looking for and helped me find the right ceiling fan and the light bulbs for the fan. Trey who helped me to the car was extremely helpful and such a pleasant young man. Both of them went out of their way and were outstanding employees.

I certainly will go back to that store the next time I am in need of something from a hardware store. Pamela Mills. I mailed a certified letter to a Mr. Craig Menear on May 16, 2016, I have received the certified receipt back but have yet to hear back from Mr. The complaint was that my husband went in to store on May 10, 2016 to pay on my account, which I didn’t know that he could not make a payment if he did not have my social security number and/or the statement invoice which he had neither. I was thinking that since he is an authorize user he can make payments.

I was charge $25.00 late fee for going in the next day to make payment. So I wrote the Ceo, a Mr. Menaer on May 6, 2016. I have not heard back from anyone and today is June 20, 2016. Richard Clapha.

I have tried to complete a carpet sale that I started on June 6th at your Brentwood Tn. Store & your employee came & measured our B Room & I was called today about 1:00 pm—I was told that I could not get 18 months non interest. But I received a mailing from you that sales over $ 1,000.00 would have an 18 month non interest. I did not take the paper cert. To the store with but I told Sales Lady Jamie what I had at home that said I could get it. I have tried to get someone to talk to me from your Brentwood Tn.

Store—Phone # 615 370 0730—- I have wasted my time on house phone and then battery died on house phone & cell phone minutes was close to an hour. It is now 5:40 pm & I still have not heard a word from your COMPANY. I know that your stores are busy but they need to learn the old adage of BIRD IN HAND IS BETTER THAN 3 or 4 in bush. A word from you folks sure would matter a great deal if you want further business. Bob Whitson, Phone 615 347 XXXX–615-331 XXXX– It is now 6:00pm & I am tired of messing with your store in Brentwood I started buying from your company back in early 1980 s when you opened your store on Old Hickory Blvd.

In Antioch, but now Lowes may get next sale. Thank you for time reading this note & looking to hear from you soon. My wife an I were just treated with disrespect by store associate, “Melonee”, Tempe AZ. We were trying to schedule a time to meet with her to discuss new kitchen cabinets and counter tops. Melonee was busy typing on a computer, so another store employee was trying to schedule an appointment for us to come back and meet with Melonee.

She asked Melonee on three separate occasions about her availability. Melonee was only a few feet from us – never turned around to respond or acknowledge us and continued to ignore her peer. At one point, without even turning around, Melonee pointed to a wall calendar and kept typing. Amazing, store employees will greet you upon entering the store and will literally bend over backwards to ass sit you with purchasing a $2.00 screw driver. However, when I come into the store to meet with someone to look at ordering new kitchen cabinets and counter tops costing well over $10,000.00, we get blown off and disrespected by Millwork Specialist ‘Melonee”. Rogelio pantoja.

I want to complain about a girl named Megan in customer service in the riverbank homedepot store #1842. I was in around 7 and a lady named Anna in flooring was extremely helpful she loaded my tile rung me up and then helped me place an online order.

While we where doing that Megan calls her, Ana had her on speaker because she couldnt hear her. I heard everything she wanted Ana to stop helping me to make her job easier.

I found that to be very unpleasent and unprofessional someone ought to teach her customer service! Ana let her know she was helping me, but this Megan girl didnt seem to care she even threaten to call her manger just because she didnt want to walk to the back for carpet for a customer i believe that was. Spending 2200. At home depot 1700 north pointe drive durham means very little. Here we are with our field and lawn over taking us as everyone cares nothing that the equipment they sold us broke after 5 mowing times. No return calls on finding me help, when they do give me a number to call they set up two times to come pick up the mower and NEVER show up- then finally after many calls and two weeks later they finally find someone to come and get it.

NOW THEY SAY oh we can not get to it for two or so weeks – so we have to go over a month with no mower and do it all by hands. The two large yards, the area around the barn, the horse fields, the hills- around the pool area, not to mention the large front yard and down the fence line.

EVEN though we are older and are not suppose to be doing all of this THANKS home depot in durham for always being in meetings and you can not come to the phone, for not returning calls, for not having good repair places just found out they took the mower to virgina we are in NC- and for having places with bad attitudes when we are just asking questions. Thanks for making it so hard on us and not caring NEVER again- I am going to get it back return it and go to lowes or somewhere else. Sue Ouellette. I purchased a Husky portable generator for emergency only use.

Every 6 months I started it and ran it until it died from lack of fuel. This was done over a 2 year period. Never ran any thing but “pure gas”, oil was kept at recommend level and always was fueled with “fresh pure gas.

Engine has less than 2 hours running time. Now the engine will start with the help of a squirt of carb cleaner but will not continue to run. Yes it does have gas and the fuel selector is in the “on” position. I would not recommend a Husky generator.

It is a complete waste of money. Bill Englander.

To whom it may concern: I was offered a position at your Phenix City, AL store and proceeded to take the drug test. The HR person was not there, so I had three people (including the store manager) trying to figure out how to administer the test properly. A week later, I was called and told it was rejected because it was not signed. I had to come take a second test by Vivian (the HR person), who treated me as if I was bothering her.

She complained about how she had been in and out of the store, and was trying to catch up. I had to call her back three days later, and she tells me the drug test came back as a retest AGAIN. When I asked her when I could come back for aTHIRD time, she started telling me things she had to do that day, and then said in a frustrated tone, “Whenever!”. I called back twice to speak to the manager and had to leave a message both times. I have yet to receive a call. This has been very disappointing. I was looking forward to working for Home Depot.

My husband and I shop there all the time and I thought they would be a great company to work for. And I would have been a great employee.

Regrettably, Susan Roberts Paul. Who it may concern, I am a viet nam vet and have it designated on my drivers license and have an id from the veterans bureau. This is not the issue, the issue is at our local Home depot store ( crandberry, pa) they say that the only time they give military discount is on Memorial Day, 4 th of july and one other day during the year. I’ve shopped at home depot in Virginia Beach, Meadville, pa and Hagerstown, Maryland, none of these stores think for a minute when your military id is presented. My question to you is why do some of the stores honor veterans and others don’t? Thank you for your time.

I would like to go on record that my daughter was falsely accused of theft today at Home Depot in San Antonio, Tx. They not only called the police and detained her at the store for more than an hour, the police filed a claim and the store refuses to provide copies of the video. The loss and prevention accuser went to the officer after falsely accusing my daughter and violating her civil rights (going through her personal belongings and taking away her phone among other things) and told the officer to drop the case because they were not pursuing. That is because there was nothing to pursue. There was no apology from the store either. I made a payment on my Home Depot commercial account of 2500.00 at the store in Fairfield, CA – Lakesha put the amount in the system as 25,000.00 – yes that’s right 25,000.00.

It has been over a month and I am still fighting with them to get my money back. I have been on the phone with credit services, reps, supervisors, managers, etcI have given them my bank information to electronically send me the money – “it takes 5-7 business days”.

That was over a month ago – still fighting with them!! Of course they will not let me speak to anyone at corporate offices. Nor can I find the # online anywhere. Sandra and Everett Krause. We had a special laminate countertop installed June 2014. About 2 months ago I noticed two 3″ cracks on both top corners of the countertop where my slide in stove stops.

We spent about $1400 on this countertop. I called the Home Depot store and they told me it was the fault of the manufacture who made the laminate.

I contacted the company who made the laminate and they told me it was the company who made the countertops fault. I contacted Home Depot again and they told me since my year warranty was up there was nothing they could do. We are very disappointed that neither company will stand behind their product. Even though the warranty is up, it still should have lasted more then one and a half years. We have given Home Depot a lot of our business over the years, but no longer. Home Depot if you are reading this comment we would still like you to stand behind your product and make this right. I agree Home Depot has become a horrible place to do business with.

They have inept help and have an attitude they couldn’t care less about people coming into the store. Their focus is on selling to contractors. I think Home Depot needs to be honest and say we don’t want to help the DIYers, and close that aspect. Focus on their only concern: selling installation and to contractors.

I would not, however, use Home Depot’s installation services. The company is much more expensive because they need to get their commission, but after the work is done, do not stand behind it. Perfect example is above person’s situation.

That is the ONLY reason to use Home Depot’s so-called installation services, to have a company that will go to bat for consumers. NOT Home Depot, though. Vetta Thompson.

I was at home depot on Lem Turner Rd. In Jacksonville, Florida. I notice volunteers of America had an advertisement.

My home had been broken into robbed and destroyed on many occasions. I spoke with what I thought was the manager. I later learned that he was the receiving manager.

I told him that I was staying in a battered woman’s shelter. He said that if I can have the shelter verify on letter head that I was receiving aid from them. Home depot can help.

I had explain that my doors were kicked in and lying on the floor. That i had bought 2 doors from them. That needed to be installed. I thought they were going to put me in touch with VOA. Instead I was promised that a crew would be put together and they would come out, asses damages.

Then begin work. I was promised new appliances in place of the broken appliances. New central heat and air unit in place of the destroyed unit. He said that he knew the owner of safe touch security and could have a system donated to me. I was told that they would treat for termites and repair the roof. None of this took place. What did take place was false hope and more damage.

I am terribly distraught. They only installed the doors. The 2 that I bought and the 2 they donated. No team was put together.

A young man installed the doors. After the first door was installed. The manager took a picture of me holding the keys and smiling. No other work was done at that point.

It would appear in picture that I was happy with their work. The young man cut a hole in the floor by the back door. The door set lower than the floor. Instead of making the doorway wider. He cut chunks out of the doors. He wrote on my walls marking where he was going to put the deadbolts that line up with where the lock feeds into. Stripped almost all the screws that were screwed in.

Some of the doors do not open all the way. Did not put the molding back up around the door frames. Left 4 of the 16 keys on my back porch. I lost my place in the woman’s shelter because they said it was safe to go home. My home has since been broken into many times. The manager wrote a letter the the President’s of home depot on my behalf. Using his own words and sending it.

He did this prior to any work being done. He sent the letter. I had to leave my home because it is not safe for me to live there. I have no family. I did not know anyone in the town. There was no where else to run really. I have suffered so much more theft and destruction because of home depot lied to me and are negligent.

The manager later told me that he never promised me a thing. How could I become a victim of hone depot as well. Dear Lord, I am worse off now than I was before home depot came into my life. I called the home office.

They said they don’t believe me. Said they saw the pictures of me smiling and holding keys.

Nothing was done to correct the problems. I am going to the media and filing a complaint with the BBB. As well as hiring an attorney to file a suit. Then I am going to tell my story to Lowe’s Home Improvement Store. I bet anything Lowes will be more than happy to clean up after home depot. I am going to post here, all that has happened to me since home depot.

Right after I post this. 1-17-2016 2455 Paces Ferry Road NW Atlanta, GA 30339 Message to Home Depot Corporate CEO Craig A Menear: Dear Sir: I am sending this complaint in as a response to the way that my neighbor was treated in your Broussard location. Broussard #389. My next door neighbor and my self are both Veterans of the US Army. I served in Viet Nam and He served in Iraq. Both of us are registered with the Louisiana State Police Department as veterans and designated as veterans on our drivers license.

In order for that designation to be on your license, We had to bring copies of our DD214 to the State Troopers Office and have it copied into their permanent records. Both of us are combat veterans with Honorable discharges. Both of us have been long time Home Depot customers and have never been denied our veterans discount until he went to your Broussard location today to make a purchase for his home. I have copies of almost all of my purchases for the last 4 or 5 years and could easily show you 20 or 30 purchased item receipts if not more. What makes this even more unbelievable for my neighbor is that he has been doing a lot of remodeling work on his home and has probably spent approximately $3,000 at that particular store in the last year or so. He has always obtained his discount with the use of his drivers license. I was shocked when he told me that a person, who claimed to be a manager, told him that a Louisiana drivers license with the designation Veterans was not adequate enough to qualify for the Veteran’s discount.

Both of us have preferred doing business with Home Depot over Stines and Lowes here locally. All have discounts for Veterans. I feel bad about this because I referred him as well as other Veteran friends of mine to Home Depot as well. I can assure you that this is a slap in the face to all of us and we don’t take disrespect to any Veteran friend lightly. I absolutely feel that he is deserving of an apology at the very least. I do not know the name of the individual that refused him the service but he said that he does. I would like to hear back from you as to why our Louisiana Drivers License is not adequate for the Veterans Discount.

My friends name is Justin CX and I will be in touch with him in regards to this situation. I can assure you that this leaves a bad taste in your mouth to know that a Veteran is not treated with more respect over such a small discount. Doug Davis ddavisrunXXXXXX adam gonzales. I sent an email to home depot corporation I do hope Craig and Frank get to read it.

The treatment and railroading of employees at LANDER STORE 4702 in Seattle is absolutely ridiculous. You get hired.used up or just used then pretty much kicked to the side of the road. It’s near impossible to make full time.no one followed through on anything. There’s lots of favoritsm. Shadow games.scandal.gossip.

The lazy and useless get ahead and the hardworking people don’t get anywhere.I had a career mapped out there at one time.I survived 4 kinds of cancer.life threatening surgery which I did die.then was brought back.I survived it all.and still managed to get to work. That’s how loyal and determined I was.but eventually all wore things and Landers true colors showed.so I went from almost forty to nine hours a week.

It’s already a pain for me to get across Seattle. But for nine hours a week? Even now if I was still there my hours would’ve went back up only a little so Craig or Frank if you’re reading thisthis is how lander 4702 is. I have this in a timeline in word and it looks so much better. As you read it you can get the idea.

60 days later, a lot of run around and Home Depot still has not returned my deposit. This problem originated in the Glendale CO. October?Call home depot and schedule an appointment for a window quote.

Comes out and gives us a quote of 700 and change. I write a check of 172.00 for the deposit. 11/8Almost three weeks later, I get a call out of the blue on Sunday around 11 to measure the window.

There was no scheduling, it was just a “hey, I happen to be in your area and can measure your window”. The gentleman comes by and takes the measurements. Calls and says the original estimate was off and the cost of the window would be between $300 – $400 more.

Having had custom windows made before I know that made no sense. Mark insisted on coming out “to see what they could do” to lower the price. 11/?(later that week) Mark and other gentlemen come by and measure the window. At that point Mark is wearing a Home Depot vest and representing your company. Mark goes outside and back in TRACKING mud all over our house that had just been cleaned.

11/?My husband cancels the order and let’s Mark know we will be going with another company. Honestly the price came in about the same amount as the first quote.

But between the bait and switch attempt of Mark to increases his commission – and our costs, the weird call to measure randomly on a Sunday and the mud I would not have gone with you even if it saved me $1000’s of dollars. I was that turned off. 11/?I receive an email from Mark needing a change order signed. I was out of the office on vacation and I did not have any access to sign, scan and send back. I honestly did not look at the order because I figured it was for my refund. Mark sends two more messages after I had explained I was on vacation until 12/1 and that was the soonest I could sign, scan and 12/1I print it off and realize it is for more money and not a cancel.

I sent Mark a message and he said he would cancel right away. 12/14I send Mark a message asking when I should be expecting my refund. 12/14Mark responds “I sent an email inquiry in last week when it looked like it hadn’t been processed. Hope to hear something back no later than today or tomorrow” 12/29I send Mark a message that reads “I have been waiting and asking patiently for more than a month, but I have yet to receive my refund. I am asking one last time before I escalate this through Home Depot, where is it???” 12/29Mark responds “I know it was processed.Will check status” I hear nothing about the status from Mark. 12/31Frustrated I call Home Depot Glendale office and speak to a manager. She was nice and understood my frustration.

Also explained she cannot see the system to see if this was processed. Because it was 12/31 she said someone would get back to be on 1/2 1/4Frustrated my husband stops by Home Depot and takes to Margaret. Survey Programs Free. My husband came back even more frustrated my Margaret’s lack of concern and unwillingness to help.

1/4Further frustrated by Margret’s unwillingness to help I call the Home Depot 800 number and speak to Kendra. Kendra says the check was processed and asks that I wait until Friday. Kendra opens case number 00826047 1/5Margaret finally calls.

I do not answer. 1/6I receive an email from Mark that reads “Has the refund been applied to your credit card? I show the cancel was processed on. Sorry about the delay. Mark” There is so much wrong to this. I wrote a check. This was canceled in November and it is now 1/6.

Even though we cancelled in November if I give the benefit of doubt with the date of 12/1 it is now 1/6 and I am being told this was cancelled on 12/18? Cancelled 18 days after giving the benefit of doubt? Can we say Home Depot has been jerking me around so that someone can make their commission?????? 1/6Mark and I exchange emails and I express my frustration at his lack of service and follow through. That it has now taken many calls, emails, a stop at the Home Depot and a call into the 800 to get a response.

He says he will look into it. Mark and I talk and he says the check will be cancelled and overnighted. 1/10Again, frustrated that the check has not been overnighted I call Kendra and leave a message with the case number asking her to call me back. I never hear from Kendra, she never calls. 1/10I receive a text from Mark saying he is looking into (yes, as you can see that is all I ever hear.) 1/11Not hearing back from Mark I send a text that I am at the end of my rope. It should not be this difficult. Mark responds that his boss will call me.

1/11Josh call and does not care what so ever why I am so frustrated. I explain the situation and he does not demonstrate basic customer service.

He just says he will look into it and give me an update on Wednesday. He is so awful I am wondering if he is the true problem. 1/11Josh never calls. 1/11At the total end of my rope I go into the Home Depot in Stapleton.

I talk to the guy who was really nice and helps by giving the regional’s information. 1/11I come home to the check, it was mailed on 1/7 and my last name is butchered. 1/11I send Josh a text and ask if this check had been cancelled. I never hear back from Josh.

In fact I never hear from Josh again. Josh is truly the worst representative of Home Depot. 1/12Margaret calls and I go over everything. I send two emails and I never receive a response. 1/14Mark sends a message that Josh will contact me and let me know if the check is the cancelled one. I never hear from Josh.

1/17As I write this no check. 60 days later Home Depot has not returned my money. I think I have spent more than 172.00 in time in frustration just trying to get my money back. This really has to be illegal. I can send emails, text messages, phone calls and the check upon request. Heather Meadows.

I am still dealing with the horror of purchasing a Samsung frig. At a store in Keller, TX. The frig stopped working within 48 hrs of delivery. I tried troubleshooting with Samsung first without success.

After multiple calls to Samsung and several trips to Home Depot to make them aware of the problem, I had a Samsung repair man out and the compressor was out in my brand new frig. After fighting with Samsung about getting a new frig. And they refuse. Home Depot has refused on a few occasions (I’ve spoken with a manger twice and the GM was not available either time).

I am supposed to be able to see the GM this Monday. Their policy is horrific. They cover the appliance for the first 48 hrs after delivery, and, even though my frig. Went out within this time frame they still refuse to refund my money because I didn’t contact them within 48hrs.

So they are trying to screw me on the smallest, most ridiculous argument. Janine Harper. Someone should address policy and ignorance at store 1510. Her name is Mrs Kathleen Parish (Store Manager) and she lies. She informed the fraud department she canceled my order because i placed a different person name on the pick up with each of my five orders, which can be verified not only by myself, Kim at customer care and also the fraud department. IF she was just protecting me i would thank her and we would find a solution to verify i am who I am.

For example: the fact i purchased cabniets at there store with date and time, the bank account i pay you every month with, the last purchase i made, etc. The great thing when you make an online order is you are sent a copy of what yourwrote, which verifies the same pick up person each time.

I than asked her to let me speak to the fraud department which she said i could not do and only she could, which again was wrong and was verified by customer care. So this is a great opportunity for training ( I suggest she takes “Give them a pickle training or something similar ) and rethinking who you have representing your wonderful stores. Please use either one of the other stores in Colorado Springs as there are two on North Academy or use Lowes.

I was in Home Depot with my father this past weekend (Illinois) to purchase a refrigerator and we were told that he could not get his military discount, and two weeks prior we purchased carpet and we were told that if they gave him the military discount that we could not get the free installation or the 18 months free financing, we managed to get it on the carpet but not on the refrigerator so needless to say we went to Lowes and they where more than HAPPY to honor his military service and give him the discount. I have a Home Depot card and I think once I pay this is paid off I will not be using it again, I think it is time for a Lowes Card. I think HOME DEPOT needs to reevaluate how they treat our military service men and women, I come from a military family and I will honor them by not using your store. The things I have seen on Facebook I can say I experienced it with my father and they are SO TRUE. My father is an Army Vet recently denied his 10% discount at Home Depot in Illinois.

He was told only active vets get discounts. My father never gives details about his past but 2 weeks ago my daughter had to interview him for school. One of her questions was how do you feel you are honored by having served in the war? My dad’s response was “I am happy to get a discount at Home Depot”. I was sad when I read her report and then mad a week later to hear they took that away. Shame on you Home Depot! WTF Home Depot any veteran of any age deserves a discount they risk there lives for you corporate people that didnt have to go so i ask you you HOME DEPOT will it really break you to give any veteran a discount if so then maybe my business will do far better at Lowes then i found this on face book and it was disturbing too me to read Home Depot denies war veteran his discount!!!

Says he doesn’t qualify anymore.So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this. So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there.

So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify. The gentleman says he will then take his business elsewhere. The young moron replies that is your choice. The gentleman starts to leave and I step in. I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it.

So step over to the register and give this guy his discount. He says he does not qualify for it. So I tell him look here is how this is going to work. Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy. Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are. I think you know which one he chose! So people please blast Facebook with this story.

It was store E Spokane #4714 5617 E Sprague Ave Spokane Valley, WA 99212 What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind. I hate people who do not respect our military. BLOW IT UP PEOPLE Paul Rogers. Home Depot denies war veteran his discount!!!

Says he doesn’t qualify anymore.So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this. So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a discount there. So the moron says well we have told our people to tighten the rules and we only give what corporate requires we give and you do not qualify.

The gentleman says he will then take his business elsewhere. The young moron replies that is your choice.

The gentleman starts to leave and I step in. I tell the moron if one of your idiot friends walked through the door right now you would have the option of giving him a discount and with your attitude you would do it. So step over to the register and give this guy his discount. He says he does not qualify for it. So I tell him look here is how this is going to work.

Either you give this guy a discount and I call Home Depot corp and tell them how good of a manager you are in spite of the stupid policy. Or I go home call Home Depot corp tell them I stupid the policy is and their manager is a moron, then I blast face book and it goes viral and you get to be the moron you are. I think you know which one he chose! So people please blast Facebook with this story. It was store E Spokane #4714 5617 E Sprague Ave Spokane Valley, WA 99212 What a shmuck, he also told the gentleman that he would have to talk to the CEO of Home Depot to change his mind. I hate people who do not respect our military. BLOW IT UP PEOPLE.

Is there any truth to this? I am a Veteran, and would like to know if this is true? I have never served in the military but, I have family member how have I feel that our military deserve all the respect ithis nation has to give If not for those young men and women who knows were we as a great nation would be today If it were up to me our military would not need for anything they were willing to sacrific their lives for us as a nation the least we can do is giving them that discourt weather or not that ID has expired he or she served that never expiresGOD BLESS AMERICA N OUR FALLEN HEROS AS WELLAS>>>>>>>Lowell Thompson.

Purchased some carpet at Home Depot 6305, 9941 Adamo Drive Tampa FL. Installer came out the first time and carpet was cut wrong way and the wrong size. Almost two months later the installer came back on Dec 1st wrong color carpet and still not the right size. Called the installer on the 2nd and they said they had contacted Home Depot. I called Home Depot on the 3rd and the girl that answered the phone in flooring said she had heard about it but Robby would be the one that would handle it in expediting. I left a message and told here to make sure and call me the next day.

She told me that she worked 6 to 3 on Friday the 4th. I called in the morning and talked to a girl again and she said Robby was off somewhere and I told her that I needed to talk to someone right away or I would contact the home office.

I called about 2 because nobody had called back and said I needed to talk to someone. The assistant manager called back about 2:30 and said they were trying to figure out how was responsible for the cost but they were working on it.

He also said they had just heard about the problem and as you can remember the installer said they had already talked to HD on the 2nd. I need to have this taken care off right away. Somebody is not being straight forward. We have spent many thousands of dollars with Home Depot in carpets, recently appliances and just placed an order for a couple thousand dollars of cabinets. I am a very unhappy customer and there is another store I could start visiting instead. Re: Courtney A. Mckenney Home Depot Account # 571114 URGENT HELP REQUIRED I was informed by T-Mobile that my account and several other customer’s accounts were compromised.

I was provided with a fraud protection plan by T-mobile and requested to check my credit report immediately. When I ran my credit report, I noted that there was a Citibank account on the report that was open.

I knew I did not have any Citibank account as I closed them years ago. Given the urgency of the matter, I immediately called Citi to have this rectified. They confirmed it was a Citibank credit card account and informed me that in order to close it I need to send them a letter. I proceeded to send a letter to have it closed. I was not informed by Citi when I called that this was a Home Depot card neither was there any indication on my credit report that this was Home Depot. To my surprise and dismay I received a letter from Home Depot Credit services on November 16, 2015 confirming that I closed my Home Depot account. I called the number provided on the letter immediately to ask them why was my account closed?

They informed me that I requested that it be closed as Citi is the financier for Home Depot credit cards. It was at this point that I realized that the Citi account on the credit report was in fact my Home Depot account. I requested that the account be reopened immediately and apologized for any misunderstanding. I further explained the reason I closed the account. I had no knowledge that it was Home Depot. I thought it was a Citi Bank account opened fraudulently.

I was told that they will get back to me within 24 hours to reopen the account. (check your phone records on November 16th). No one got back to me so I called back again on November 17th and spoke to a supervisor. She informed me that even though I have been a member for over 15 years with good standing.

I will need to apply as anyone else for a new card. This customer service person showed no empathy towards me even though I explained that I had a potential fraud issue and I closed out all my accounts on my credit report this was an honest error as the credit report does not have “HOME DEPOT” next to the account number. She kept saying you sent a signed request in to close it. I am not denying this, I am simply asking that my account be reopened with my history. No one in your company who I spoke to on the phone showed me any understanding even after telling me they were aware of the T-mobile customer information compromise issue.

I feel like I am begging Home Depot for a favor even after spending tens of thousands of dollars over the years. I remodeled my bathroom, bedroom and kitchen on this Home Depot card. I am getting ready to do my basement on this card. I have gotten offers from other companies to provide me with material for my next project but I really prefer to use Home Depot since we had a good history and a great relationship. Once again, it was an error when the account was closed. The Credit reports state “Citibank” there is nothing to identify the account as being “Home Depot”.

This is something your company should address. Please reopen my account so I can continue our relationship.

In this time of technology and fraud I was trying to protect my credit I am sure you understand. I may be contacted at the above address and e-mail address or by telephone at (917)-721-XXXX or (718)-515-XXXX. I am looking forward to a favorable outcome. Gregory Cunningham. Short HD stockHad a flood needed to buy 4k of carpet and a 2K front door The two employees I saw in these departments, one was an employee on his first day in the door dept and an employee sitting at the carpet desk talking to his girlfiend. When we asked for help he said he would have call someone, carpet was not his dept. The Store was in Nogales Arizona.

Buy Lowes stock. They got my business! FYI the store manager who I complained to responsed he was sorry, BFD.”Sorry” does not cut it.he needs to move on to his level of customer service ability.maybe fast food!

Dr Gary Mattioli. To whomever reads this or even cares!I’ve just experienced the worst shopping experience of my life.home depot has failed me and my sister 3 times on the same order.we have spent money and our time to be present on delivery of a refrigerator from your Bradenton Fla store.all 3 times were failures without any notice.how incompetent can a national chain be.we were lied to and deceived not once twice but we were stupid enough to give you a third try which also was a failure.I travelled to Florida from Pennsylvania once and my sister twice from Dallas to be there for the failed deliveries. My condo is about 6 miles from the store.I can’t believe the mismanagement and lack of respect to customers I’ve faced trying to purchase a refrigerator.the manager “promised” a check to compensate our expenses.I won’t hold my breath.I think I deserve my refrigerator for free after the expenses we have incurred trusting your store manager and the rude delivery people you subcontract.how can you fail at 3 tries in delivering a product purchased at your store.this matter needs immediate attention!!! Completely unsatisfied, never again a customer. Theadore snyder.

I normally like shopping at Home Depot but not anymore. I have always shopped store 1540, Highlands Ranch, Colorado. On 9/16/2015 I had problems getting waited on and people were leaving because they couldn’t get any help. This should have warned me off shopping there but I toughed it out and finally bought a storm door, with the door installation.

They told me the installer would call by 9/18. I called 9/21 because the installer had not contacted me. I finally got a call from the installer on 9/22 saying he would measure the door that day and Home Depot would be in touch. They didn’t call. I called them, confirmed the order, etc.

The installer called and scheduled to install on 10/9, canceled and rescheduled for 10/10, canceled and rescheduled for 10/15. The installer was a no show on 10/15 and when I called him he said he’d been told to report to another job that day and that someone else was going to install my door.

I called Home Depot and talked to 2 employees, and was put on hold for 15 minutes waiting on the store manager until I finally hung up. I called again and was connected with the store manager. I explained the entire story to him and he said he’d contact the installer and call me back. He didn’t call me back but a female employee did call to let me know they were waiting on the installer to return their call. I told her they needed to get a new installer but didn’t get much in return. I told her that if we couldn’t get this resolved by 3 that afternoon that I’d just cancel the order.

About 2:45 that afternoon she called again to let me know they couldn’t figure out who was supposed to install the door and asked if I wanted a refund. Complete exasperation on my part!!

Besides the waiting for a month for a door, the incredible poor service, and the amazing run around I received, I think what got to me more than anything was that nobody cared. The manager should have been appalled but obviously didn’t care. Not one person I talked to cared if I canceled my $498 order. What is the problem with Home Depot???? When Home Depot has to lay people off and can’t make the profit numbers do you ever look at the lack of repeat business because of treating customers like this??

Home Depot is just my experience of the day. There have been others recently – there doesn’t seem to be a work ethic in America anymore.

No wonder jobs are outsourced to foreign countries. Just so very irritating. I will try Lowe’s and see if they care about my business. I’m so very disappointed in Home Depot.

If I could scream electronically I would. I purchased carpet from Store 0457 in Scottsdale, AZ and had carpet installed on June 19, 2015. Upon completion of installation I saw there was a lot of carpet left over.

Carpet installer said they left us 2 little 3’x4′ strips. I complained an on June 23, 2015 carpet installer returned 16 square yards of carpet and pad.

I then called the Store 0457 about the excessive carpet and was given various excuses: installer owned leftover carpet we paid for, carpet mill gives you extra (not only does Home Depot require you order 10% extra), and proceeds to tell us they would remove the carpet from our garage. We paid for 2 measures since we made changes to our remodel.

Since June 29, 2015 until October 14, 2015 we spoke to 8 different staff /store managers and Customer Care Resolution Expediters. Follow up usually goes on, I’ll get back to you or there is nothing we can do and the order was correct.

They finally decided to give us a $ 250 credit on October 5, 2015. I told them that was unacceptable since it’s over $ 500.00 of left over carpet on our $ 5900.00 job. Customer Care Resolution said that was there final decision and we could not contact anyone else. I know the buck does not stop with customer care but the CEO Mr. Menear, CFO Ms.Tom and COO Mr. Carey and Board. Mr Menear should know how poorly this situation had been handled.

If you read the ” Home Depot Values” they need to reinforce managers/staff to adhere to the company guiding principals. The wasted time, reasons and resolution is unacceptable. I will follow up with Mr.

Menear with a journal of calls/pictures and documents. How many customers does this happen to??? I just picked up my wife from your Salem nh store where she works as a customer service associate, her name is Keisha, she has worked for that store on and off for 5 years. She has not stop crying since the end of her shift 6pm, the entire shift she was ridiculed and gossiped about within a earshot of her desk by so called “supervisors” and “managers” one of which being joe a front end manager and Lexa a electrical supervisor and the names continue, completely unprofessional and down right ignorant for a private matter that Keisha made with your corporate office to be discussed around the store like it was high school girls locker room.

Managers discussing with other associates there opinions on her private matter n front of shoppers. Now it’s bad enough she came home and hasn’t stopped crying because they made her feel unwelcomed and uncomfortable but she doesn’t know if she should show up on Monday because all of a sudden they have to have a “review”! So this is what you allow your supervisors and managers do. Your slogan “-The Home Depot’s values guide the beliefs and actions of all associates on a daily basis. Our values are the fabric of the Company’s unique culture and are central to our success” I am completely baffled that this nonsense and unprofessionalism is allowed and tolerated this is a professional career/job not a ladies room locker room how did a call from Keisha to corporate office get passed around to every employee. Not only is that childish and unprofessional but hurtful because that matter was personal and private. Managers are supposed to be held on a higher standard and in such a position to keep the work place safe and comfortable for every associate.

I will be talking to joe the front end manager personally on how to speak to a woman and how he disrespected my wife from a mans point of view that is cowardly and down right wrong. I am emailing you because you deserve to know what is being down at your store but also that this should not be allowed.

If this situation is not corrected I will be forced to contact the local news and your other organization partners and make them aware that this is something that is left untreated and an example was not made. The Home Depot has been a part of our family for years and it will be sad to part but this is not right and not fair to a loyal woman who has giving you 5 years and has an outstanding reputation with her customers and her reviews. I was in the Thornton, CO Home Depot about 4 years ago. The clerk on the floor was so nasty and unhelpful (he told me “we don’t need your business.

We have plenty,” that I boycotted all Home Depots for 4 years. Today, I thought I’d give them another chance. I went to the store on Wadsworth Blvd.

In Arvada, CO, and had the following things happen: 1. I was going through the door to gardening and a worker was moving three large shelves on wheels. She took her time and I was trying to help her, but she said nothing, did not move them out of the way so I could get in.

She said, “This will be awhile.” So I walked down a perpendicular aisle to get to the other garden door, and a large ladder on wheels blocked nearly the entire aisle, and, again, they did not let me pass. I decided it was not fair to HD to boycott without giving them a chance to repair it, so I asked at the cust service desk for a manager.

Fifteen minutes later one appeared. He said he had been “at lunch.” Seriously???? I explained the poor customer service and he said I could have the paint I was purchasing for free (never did get into the garden dept. For those things). I said I don’t want it; I never will have anything to do with ANY Home Depot and I hope you realize that Lowe’s and Ace have gotten, and will continue to get, all my business.

It’s NOT about the money, it’s the customer service. I went to Lowe’s (right next door and the prices were better, the aisles wider, and there was superb, friendly customer service). I know everyone I talk to at upper levels says they’re sorry, but that is a poor reason for continued awful customer service. On Wednesday May 6, 2015 I was leaving the Home Depot store #6365 at the corner of Atlantic and Girvin in Jacksonville, Florida, pulling out the side entrance onto Girvin Road when it sounded like a gun went off in my car. I stopped and got out, upon going around to the passenger side noticed a huge dent in the front passenger door of my brand new 2014 Honda Pilot and there was a person there mowing the lawn. I approached this person and advised him that his mower had shot a rock out into the side of my car.

He said that he did not do it but the flap to deflect anything out of the mower was not in place. I pulled into the gas station next door and immediately called 911 to report the incident. When the two police officers arrived they said that they could not write an accident report as they did not see it happen and it could have happened else ware. I was so mad that I saw red and proceeded to the Honda dealership to find out the repair procedure. After returning home I decided to call the store and reported the incident to the manager, figuring that there was nothing else I could do but pay to have it fixed. Two days later on Friday May 8, 2015 I received a call from a Kanika Reeves of Sedgwick Claims Management Services, the claims administrator representing Home Depot.

I explained in detail what had happened, that I had informed the person mowing the lawn, contacted the police, and the Home Depot store manager who obviously contacted her to administer my claim. On May 15, 2015 I received a letter from Ms. Reeves stating that this claim had been tendered to Grounds Group Landscaping, 1110 S. Flamingo Road, Davie, Florida 33325, 954-476-9027 with the name of Shawn Foreman as the contact and to direct all future correspondence and inquiries to them. In the meantime, I had taken my car to two repair centers and had estimates for the repair.

One from Jim’s Custom Refinishing who I have used before for $600.00 and one from Coggin Collision Center of Regency for $715.51 because I knew that they would probably require two estimates and I wanted to get it repaired as soon as possible. I had Jim’s Custom Refinishing repair the damage because they were the cheapest and as I stated before, they had done work for me previously and I knew that they would do an excellent job. They did not disappoint me this time either. I was out of town for a few weeks and received no communication form the Grounds Group Landscaping so I called them on June 24, 2015 and spoke to a woman named Evelyn.

She advised me to email a copy of both of the estimates to which I did the same day. I continued to wait for any response from Grounds Group Landscaping and finally called Ms. Reeves on August 3, 2015 and explained the situation to her. She advised me that she would contact Grounds Group to see what was happening with my claim.

After getting no response from her I called her again on August 10, 2015 and was told that she was waiting on a call back from the Grounds Group. Shortly thereafter I received a letter from Evelyn Hernandez from the Grounds Group dated August 11, 2015 stating that the claim was denied for the following reasons, not reported to the landscapers which I did to the guy on the lawnmower, no report to Home Depot which I also did to the manager as he was the one who contacted Ms.

Reeves in the first place to contact me, no report to the police which I did, and the repair estimates do not list the same items that I claimed to be damaged by them which is an outright lie it could not have been any more detailed. After receiving the letter, I called Ms. Reeves and told her of the result and she said that they would stick by the opinion of the Grounds Group in Davie, Florida. This is just another example of someone not owning up to the damage they did to another individual’s property and now I am out $600.00 because of Home Depot’s choice of using a lying company to represent them in the landscaping of their property. I am another customer that will never set foot into a Home Depot store till the end of time.

I wish someone in your organization would put themselves in my shoes and see how they would like to be treated if this were too happened to them. I’m guessing that on the statement which I saw on the other HD corporate site holds true, that they value their shareholders to assure max profit on their stocks. Well, count me out. I’m not a shareholder, but a customer who just made their last purchase at ANY home depot. Twice, in the last few days, I had checked the shopping website for a swamp cooler pump and then today, roofing shingles.

After going to the closest store first, they said they had 19 in stock, was told they sent those back to make room for winter items, and we still hit the 80’s in Sept AND Oct, so I needed one, and then went to Lowes for the pump. I was going to call to be sure they had the roofing I needed when I also checked again on the HD site and chose to drive to the newer and bigger store 5 more miles away to assure myself I could get both the shingles AND drip edge. They had the drip edge but none of the 97 bundles of shingles they said were in stock on the site. So the associate helping calls the closer store to my house, which was the first built in Colorado, but is also the smallest, and they had the shingles but not the drip edge, which I just looked again and the site says they have it in stock. I stopped shopping at some stores close to 30 years ago, and have NEVER been back to those, because of poor service, bad experiences, less choices or other reasons. I will no longer spend a dime in HD, and to cut my nose off to spite my face, I’ll be happier spending more money at Ace hardware or any other store than to keep wasting my time, gas and frustration on a store that values shareholders more than customers. MY year to date spending at HD was an average of $700 per month this year, and what I’ll save in MY time and gas will make up for the higher price elsewhere which is where I’ll be shopping from now on.

I bought a hot water tank from home depot over the phone i paid for the hot water tank AND THE 9 YEAR PROTECTION PLAN. The water tank went bad only after 4 years i called to have the tank replaced and no oce could find my ( protection plan ) even though i have all the paper work in my hand proving i paid it and the installer tell me they have proof i paid it (home depot ) CANT FIND IT and wants me to wait about a week or more to get a new one. WHAT THEY CALL A SELF MIND PROTECTION PLAN IS A SCAM. And I WILL BE TAKING THEM TO COURT. THIS IS A JOKE THERE IS NO PIECE OF MIND JUST BULL SH*T. DO YOUR SELF A FAVOR DONT BUY ANYTHING FROM THEM just read the complaints on this site and ask your self do i want to be typing my problem here??? IT’S TO BAD THAT YOU CANT EVEN TRUST YOUR LOCAL HOME IMPROVEMENT STORE THAT MAKES BILLIONS OF $$$ A YEAR TO BACK UP WHAT THEY SELL AND WHAT YOU PAID FOR.GO SOMEWHERE ELSE DONT PUT YOUR SELF THROUGH IT Russ Fury.

Wow, what an eye opener. I’m just in the beginning of an issue with a refrigerator that, according to the repairman, has a known manufacturing defect. The defect is with the clips that cover the seam at the top of the unit. The clips don’t allow the door to seal properly which allows condensation to build up in the freezer that can eventually lead to frost build up. We just took delivery on it on Aug 18th and had the service call to fix a leak in the ice maker. That is when the repairman told us about the other issue. HD store management wants us to work this through the warrenty company but they are having a hard time understanding there is no fix for this condition.

The repairman told me to pull off the clips and put silicone sealant over the seam. That would void any warrenty claim. All I want is to have HD take this unit back and give me a store credit to purchase another refrigerator, we have one picked out for an additional $400 but nobody wants to approve it! The store is the Upper Darby, Pa store.

To be continued! Come on Home Depot. Read the mail that you say you will read. These comments are almost 100 percent critical of your stores.

Listen to your customers and associates, you guys aren’t as powerful as you think you are. Listen to those other “forbes” retailers that actually know how to treat their customers and associates. Come down off your perches and get on the ground to realize where your “billions” are coming from. You guys should know that you are replaceable and I hope people start to realize that soon. Soon enough that you start losing stores. We can only hope. Sherril Saulnier.

I have had a terrible experience with your Phenic City, AL store. Everyone tells me they will rectify the situation; however they just send another person out to do an “assessment”. It all started when I purchased $5,000 worth of new kitchen appliances.

When installing my stove they cut my Corian countertop to fit in the stove and made a big gap between the stove and the countertop. They told me I would have to purchase inserts to accommodate for the gap, which we did, but they did not work.

Then while installing my $1015 backsplash, the guy did not protect my countertops and scratched them up. He also actually cut backsplash material on top of my counters and made a deep all the way through cut, left 4 large open holes in my walls, broke an irreplaceable sugar dish that belonged to my grandmother (which was secured inside a cabinet he had no business opening), he took out a tea cup that also belonged to my grandmother and spit tobacco in it. I found this after he left. I have made numerous calls to the local office as well as Romanoff Renovations who apparently does all their installs and I have had many people come out, look, take pictures, but no action. The last guy that came out said DuPont should replace the countertops as they are guaranteed for 10 years, ( mine is 2 years old and was in immaculate condition until Home Depot/Romanoff got their hands on them) when I asked the gentleman if they would cover the careless damage to the countertops, he told me to lie to DuPont about it. I advised him that I had no intention of lying to anyone. They did replace the initial backsplash, but I would call it a mediocre job.

The first one looked like I let my four year old grandson do the job. As he is quite artistic, he could have most likely performed a higher quality job than the little tobacco spitter. I still have no resolution but a boat load of promises, which is about all I have seen them do. Promise, no action. I told them that if I performed my job as a nurse like they do their jobs I would have lost not only my job, but my nurse’s license. With all the horror stories I see here about Home Depot, I’m surprised they are still in business.

I wish I had read these before spending all the money that I spent with them. I also purchased paint, new faucet, two rooms of carpet and many other home improvement supplies since May, which totals between $14,000 to $16,000. You would think they could show their appreciation by repairing all the damage they had done. If I walked into their store and damaged and broke their property they would have me arrested and I would legally be required to make restitution. I guess they feel above the law.

It’s obvious they have no common decency. I still can’t get over them advising me to lie to the manufacturer. I’m done with Home Depot as far as spending money. It won’t be over until the legal system gets through with it. I would like to file an anonymous complaint.

I am a current employee at store 0221, Jensen Beach FL with a grievence in an already hostile store. On Sunday 09/06/15 Garden Associate Janet Sweitzer showed up for her scheduled shift then proceeded to “hide” in the computer room playing on her phone. This was admitted to several other garden employees because she was “bored” she didnt feel like working. On multiple occassions Janet will stand in the shade not assisting customers or other associates playing on her cell phone. The situation in the store is already one of discontent with the store manager so when a fellow employee makes work harder by not pulling their own weight in the department it becomes even more discouraging to come to work.

I love The Home Depot Corporation and I enjoy coming to work. But when you work with someone who brags about hiding, it makes all other associates feel there is no need to work hard. I am writing you today to inform you of the LESS-THAN-SATISFACTORY experience from the Alton, IL Home Depot Store and manager – Mary Boschert I have totally remodeled 2 large homes – thus spending large amounts of $$ at Home Depot. I have 2 rentals that I have repaired with purchases from Home Depot, thus sinking more $$ into your business. Bear in mind that Lowes is right across the street! I trust that when I express to a trained, ‘experienced’ (as your advertise) employee, the job I’m doing that he/she will assist me with the CORRECT products for the job. “EVERYTHING YOU NEED & EVERYTHING YOU NEED TO KNOW” “OUR EXPERTS WILL DO IT ALL FOR YOU” NOT on this job – it was not!

I went to the Alton, IL Home Depot in search of new Kitchen tile for my son’s home. We told the ‘EXPERT’ in flooring which tile we wanted and the dimensions of the room. We told the ‘EXPERT’ that we wanted to purchase “EVERYTHING “THAT WOULD BE NEEDED TO LAY THIS TILE” and we would pick it up. We picked up our order which was nicely wrapped in plastic on a pallet. Other things had to be repaired first – so we got to the kitchen floor in August 2015. I used the same installer that has installed every square inch of tile in all my homes (I have NEVER had a problem with any tile job – all is still in place and looking great). The floor was installed correctly WITH THE “VERSABOND” that “YOUR EXPERT” provided us and TOLD US TO USE.

THE KITCHEN FLOOR HAS BEEN DOWN A WEEK AND IS POPPING UP OFF THE BACKERBOARD!!!!!!!! The installer has reviewed the floor, only thing he can think of is the mortar was bad – so we go to Home Depot to inquire. We speak to the manager Mary Boschert who calls Travis Devine the ‘FLOORING SPECIALIST’. Mary starts by blaming the installer and how we should have hired Home Depot’s installers. She states that we probably have a claim with ‘Custom’ and should file a claim. Then Travis Devine the FLOORING SPECIALIST pipes up after reviewing the ‘special services customer invoice’ (enclosed) and tells us “NO, THEY SOLD YOU THE WRONG MORTAR”. By which Mary the manager just hung her head and yet continued on about that we should file a claim.

Download Wwe Ryback Entrance Theme Song. That she would offer us $200.00 and 10% off if we APPLIED FOR A HOME DEPOT CREDIT CARD???? She totally ignored the “Flooring Specialist”! She pounded that it was the installer that should had known better if it had been HER installers it would be guaranteed. She talked over me while I was explaining that it was not the installer. This is where I informed her that it was HOME DEPOT’S EXPERTS that SOLD US THE WRONG MORTAR!! And it was Home Depot’s “FLOORING EXPERT” STATING THAT WE WERE SOLD THE WRONG MORTAR!!!

And she wants to blame my installer? Everything you need and everything you need to know – our experts will do it all for you! I’M FILING A COMPLAINT WITH YOU!

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